Terrible playback performance in Premiere Pro 2021

Explorer ,
Mar 18, 2021 Mar 18, 2021

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Updated to Premiere Pro 2021 in hopes that it would improve Premiere's performance, but instead, it has gotten much much worse. Premiere now freezes and stutters constantly just trying to watch back a piece of 1080p 60fps footage at 1/4 playback resolution. Would appreciate any advice you may have.

System specs -----

RTX 2070

Ryzen 5 3600x

32 GB 3200MHz Ram

Internal SSD for both footage and Premiere itself

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Freeze or hang, Performance

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correct answers 1 Correct Answer

Enthusiast , Mar 18, 2021 Mar 18, 2021
few more steps to try then:1) Manually clear media cache - close Adobe PP/AE/ME, go to cache location and clean/delete folders: Media Cache, Media Cache Files, PTX, Peak Files2) Toggle off hardware accelerated Decoding in Preferences > Media... Remember to clear media cache and restart the app each time you change this settings, or after any app/driver update as well3) Reset workspace: Window > Workspaces > Reset to saved layout (or just switch to different one)4) Try on/off "Mercury Transmit" o...

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Enthusiast ,
Mar 18, 2021 Mar 18, 2021

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try Preferences > Audio Hardware > Default Input => select "No Input"

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Explorer ,
Mar 18, 2021 Mar 18, 2021

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doesn't seem to have made a difference. Did let me know that my mic input was broken though, so that's nice.

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Enthusiast ,
Mar 18, 2021 Mar 18, 2021

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few more steps to try then:

1) Manually clear media cache - close Adobe PP/AE/ME, go to cache location and clean/delete folders: Media Cache, Media Cache Files, PTX, Peak Files

2) Toggle off hardware accelerated Decoding in Preferences > Media... Remember to clear media cache and restart the app each time you change this settings, or after any app/driver update as well

3) Reset workspace: Window > Workspaces > Reset to saved layout (or just switch to different one)
4) Try on/off "Mercury Transmit" option (Preferences > Playback > Enable Mercury Transmit)
5) Make sure that NVidia G-Sync/ AMD Freesync is off in driver control panel
6) Make sure you are using NVidia 'Studio' driver and not 'Game ready' one

7) Reset app preferences: close all Adobe apps, go to My Documents > Adobe  and rename folders Premiere Pro / Adobe Media Encoder. Now start the app while holding Shift+Alt, open your test project and see if there is any improvements.

 

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Explorer ,
Mar 18, 2021 Mar 18, 2021

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Did most of this stuff, and not only did it solve my problem, but performance is also an insane amount better than it has ever been. Thank you, friend.

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Adobe Employee ,
Mar 19, 2021 Mar 19, 2021

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Thanks again, Basil1891!

Kevin

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

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Hi Demstein,

 


what is the soucre of these clips? 

please share few sample clips.

 

if you are working with HEVC/H264 then try to playback the clips with software decoding.(Uncheck "H264/HEVC hardware accelerated decoding" under Preferences > Media)

 

Regards

Abhishek 

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Adobe Employee ,
Mar 19, 2021 Mar 19, 2021

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Abhishek,
I suspect that others are experiencing similar issues with hardware decoding on the GPU. Thanks for your assistance.

 

Sincerely,

Kevin

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