Thread Stuck in Device Driver - Blue Screen - Premiere Pro & Media Encoder

Explorer ,
Aug 20, 2018 Aug 20, 2018

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Occasionally I will get a blue screen on my PC, with the error THREAD STUCK IN DEVICE DRIVER. This error only occurs occasionally when I start up Premiere Pro, sometimes when I import new footage, and sometimes when I render footage by queuing it up in Media Encoder.

I decided to update my Windows last night, along with updating all the Adobe apps, and all my device drivers. Now today, yet again, I get the same error even after all the updates. No clue what the issue could be now. Anyone have any ideas? Attached is my DxDiag file which might be useful...

DxDiag

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New Here ,
Sep 28, 2020 Sep 28, 2020

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Starting Adobe premiere and after effects generates a blue screen THREAD STUCK IN DEVICE DRIVER... how can this be solved? it"s a HP Z-book only a few months old, zo that should'nt be the problem

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New Here ,
Sep 29, 2020 Sep 29, 2020

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Same here it worked a few Days ago without a problem. Now after starting premiere Pro I get the blue screen with "thread stuck in device driver". I uninstalled premiere and tried it again but it didn't solve the issue. 

My Set Up

Lenovo E580

CPU i7 8550U @1.80 GHz

16 GB Ram

GPU Radeon 500 series

 

I got the latest drivers checked and updated them for the GPU

 

 

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New Here ,
Feb 05, 2021 Feb 05, 2021

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LATEST

Hey, did you finally solve this issue?

 

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Adobe Community Professional ,
Sep 28, 2020 Sep 28, 2020

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Can you give us our systems specs?

I've found this usually to be a hardware problem.

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Adobe Community Professional ,
Sep 29, 2020 Sep 29, 2020

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Many users forget to look for an update for the bios....

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New Here ,
Sep 29, 2020 Sep 29, 2020

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  • Just updated the Bios too but still the same problem

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New Here ,
Sep 29, 2020 Sep 29, 2020

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Now I deactivated the GPU and tried it again. Premiere Worked fine. I activated the GPU and it crashed again. So its definitely caused by the Radeon 500 Series GPU but I have still no clue why

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New Here ,
Nov 24, 2020 Nov 24, 2020

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Updating the Windows to the latest available version can fix, thread stuck in device driver, or if updating the windows doesn't help you in fixing this error then click here for more method to fix.

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Community Beginner ,
Jan 14, 2021 Jan 14, 2021

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Hello please i need help only photoshop keeps crashing me with this error thread_stuck_in_device_driver
Can you help me? I tried to install new video card drivers, update win 10 last update, update photoshop. 

nothing helps, photoshop always crashes me on the same error, other programs, but they go fine

 

thank you

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New Here ,
Jan 14, 2021 Jan 14, 2021

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Hi uninstalling the GPU did solve it for me.

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Community Beginner ,
Jan 14, 2021 Jan 14, 2021

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Hi, 

 I uninstalled the graphics driver, downloaded the latest one and the situation is the same

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New Here ,
Jan 14, 2021 Jan 14, 2021

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Try not just to install new driver's but disable the whole gpu so it's not
longer active. Than reinstalling it solved it for me

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