Toggle Full Screen doesn't display the whole frame

[Bia_Hoi_1988]

I'm on a Windows 10 Home, Metabox laptop, Nvida Geforce Gtx graphics card, and when I toggle full screen in Premiere Pro CC 2018 it cuts off the bottom part of the frame. When using 2 monitors it does something ever stranger. See screenshots below:

[R Neil Haugen]

Do you have scaling enabled & set to other than 100% percent on those monitors?

Neil

[Bia_Hoi_1988]

How do I do that?

Thanks!

[R Neil Haugen · Accepted solution]

Sounds like you haven't. This sort of thing happens most often when someone sets the scaling for screen pixel display to something other than 100% in the OS controls. The fix then is to return the pixel display to actual pixel dimensions of the monitor screens.

Neil

[Bia_Hoi_1988]

Thanks so much Neil!

[NiahGeneProd]

How do I  to return the pixel display to actual pixel dimensions

[R Neil Haugen]

Set the scaling in the OS to 100%. Although most of the time 150% works fine also.

Neil

[NiahGeneProd]

How do I return the pixel display to actual size dimensions?