Transition File Import Failure

New Here ,
Jan 01, 2021 Jan 01, 2021

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I recently purchased the https://fb.watch/2KKF5QE5Gu/ 3500 Essentials Graphics For Premiere Pro

However, I still continue getting the same error message "File Import Failure" after following their tutorial instructions.

This relates to the Transitions Pack NOT the actual video format I'm using.

I'm using Premiere Pro CC20 vr 14.7.0 (Build 23)

 

Also all my pervious Transition packs that I've being using in the past without any problems, all now give me the same error and as a result cannot use them becasue of this error!!

 

PLEASE HELP!!!

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Adobe Community Professional ,
Jan 01, 2021 Jan 01, 2021

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You need to contact the vendor.

If i read the website most features only suited for 2018 and 2019.....

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