Trial does not open

New Here ,
Jun 22, 2021 Jun 22, 2021

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Premiere pro gives me a not responding no matter what I click. It's my last day of trial and its been going on since i started the trial. 

 

[title edited by mod]

TOPICS
Crash, Error or problem, Freeze or hang, Performance

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Adobe Community Professional ,
Jun 22, 2021 Jun 22, 2021

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Maybe you should not click any where and give it a chance to open.

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New Here ,
Jun 22, 2021 Jun 22, 2021

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ive tried, someone reccomended a clean install, but thats goinna remove so much stuff i dont know

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Adobe Community Professional ,
Jun 22, 2021 Jun 22, 2021

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What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?


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New Here ,
Jun 22, 2021 Jun 22, 2021

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i have only 3 drives and each have different stuff on them. c drive is a ssd and has about 9 out of 125gb space, A drive(hard drive) has about 30 out of 500 space left, and D drive(hard drive) has about 600 gb space left out of 1tb. ive listed the pc specs below, gpu is rx 570.  Screenshot (41).png

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Adobe Community Professional ,
Jun 23, 2021 Jun 23, 2021

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quote

 

i have only 3 drives and each have different stuff on them. c drive is a ssd and has about 9 out of 125gb space, A drive(hard drive) has about 30 out of 500 space left,


By @Vitalacco5CA3

 

That could be the issue.  That's not much free space.

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New Here ,
Jun 23, 2021 Jun 23, 2021

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well, how come i can open projects from them like the get started without issue, also premiere is in the drive with the most space, it just doesnt make sense to me.

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New Here ,
Jun 22, 2021 Jun 22, 2021

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also i noticed that i can open any project, like the tutorial without issue, its the other stuff it freezes everytime. 

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Adobe Community Professional ,
Jun 23, 2021 Jun 23, 2021

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From your video, you weren't waiting very long before force-quitting the app. How long are you waiting? Click New Project and just wait. Don't click anywhere else. If it takes longer than 5 minutes, then yes, something weird is going on.

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New Here ,
Jun 23, 2021 Jun 23, 2021

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ive already tried waiting and it doesnt work, that was just a text vid to showcase the kind of problem i was having. i waited i would say a good 8 orr so minutes before calling it quits

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