Trouble with Premier and uploading video files from S20

[Linda5C6C]

Trying to help my daughter figure this out.

Laptop she is using is shown below.

When she tries to upload video files from her Galaxy S20, the program crashes.  This is the first time she has used the program, so we have no clue if it's the computer or the S20 files. 

Appreciate any suggestions 🙂  Just bought a new Chromebook last semester, and now she needs Windows for this class.  I can still return this computer if the problems are related to the computer.  She has not tried to upload video from an actual camera. 

[John T Smith]

You do not use PPro to directly read a camera or cell phone or tablet... you use a USB cable to copy the video files to a folder on the computer's hard drive and then import the files from there

A 256Gig drive is very small for video editing, with files that are "about" 12-to-13Gig per hour PLUS free space for temporary work files

Be sure she has her power adapter handy... using PPro takes a LOT of battery power

Some Tutorials to help her get started (and she really needs her own Adobe ID to ask direct questions)
https://helpx.adobe.com/premiere-pro/get-started.html
https://community.adobe.com/t5/premiere-pro/premiere-pro-tutorial/td-p/10974406?page=1
https://community.adobe.com/t5/video-lounge/tips-amp-tricks-to-become-a-premiere-pro-power-user-with...
https://community.adobe.com/t5/video-lounge/video-series-real-premiere-pro-secrets-by-cut-to-the-poi...
https://community.adobe.com/t5/video-lounge/podcast-art-of-the-cut-coup-53-editor-walter-murch-ace/t...
https://helpx.adobe.com/premiere-pro/how-to/premiere-pro-nesting-sequence-cc.html

[Linda5C6C]

Yes, importing from hard drive.  Sorry.  Thank you for the assistance!

[Linda5C6C]

UPDATE:  It happens when she drags the files to the timeline.  Screen goes blank.  When it lights back up, the whole program is closed and her screen brightness settings are changed.....

[RjL190365]

I am sorry to tell you this, but that CPU is much too weak for Premiere Pro, especially with the video formats the typical smartphone shoots. It is not only based on the first-gen Zen architecture from 2017 (and not the third-gen Zen2 or fourth-gen Zen3 architecture), but that CPU has only 2 cores and 4 threads. No dual-core CPU-based PC - laptop or desktop - performs well at all in Premiere Pro.

You will have to spend much, much more money than what you paid for that HP laptop just to get a mobile configuration that's even minimally acceptable for Premiere Pro.

[John T Smith]

I do not remember if laptops are covered, but read https://community.adobe.com/t5/video-hardware/premiere-pro-hardware-articles-to-read-before-you-buy-...