When she tries to upload video files from her Galaxy S20, the program crashes. This is the first time she has used the program, so we have no clue if it's the computer or the S20 files.
Appreciate any suggestions 🙂 Just bought a new Chromebook last semester, and now she needs Windows for this class. I can still return this computer if the problems are related to the computer. She has not tried to upload video from an actual camera.
I am sorry to tell you this, but that CPU is much too weak for Premiere Pro, especially with the video formats the typical smartphone shoots. It is not only based on the first-gen Zen architecture from 2017 (and not the third-gen Zen2 or fourth-gen Zen3 architecture), but that CPU has only 2 cores and 4 threads. No dual-core CPU-based PC - laptop or desktop - performs well at all in Premiere Pro.
You will have to spend much, much more money than what you paid for that HP laptop just to get a mobile configuration that's even minimally acceptable for Premiere Pro.