Trouble with the video's audio

[pamaglae]

Hi! Im having problems importing videos to a new proyect and on the timeline aswell. The video looks fine but the audio sounds in a deep voice and very delayed. I've try converting from mp4 to mov and deleting Media Cache Files but nothing it's working.
Hope you can help me, thanks!

[Ann Bens]

Make sure the default input is set to none in the audio hardware of the Preferences.

[pamaglae]

Thank you! But it doesn't work :c

[Peru Bob]

Try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

[Peru Bob · Accepted solution]

Also:

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

[pamaglae]

Omg i tried all the options and hand brake was the one that resolved the problem. Thank you so much! And next time I have a question I will add more information. Thank you again!

[Peru Bob]

You're welcome.