Last year I received e-mails from Adobe saying that my Adobe Premiere Access would be ending if I didn't continue on with my payments. I decided I'd let the product expire and was stunned when I found a new charge on my credit card showing another payment had been made. My service autorenewed, despite being led to believe otherwise and after much debate, I decided to keep it for now.
The trouble is, I cannot use it. I cannot even drag a video into the program to work on it. So I have a product that I didn't think I was going to pay for again, now paid for, and unable to access it properly. I would like some answers as to why my account wasn't cancelled when I was told it would be, and also how can I use the product that I continue to own?
Editing, Error or problem, Import, User interface or workspaces
-click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730