Unable to drag and drop video clips

New Here ,
Feb 19, 2021

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Hi, I have been using PP for sometime now, though past couple of days I've been facing an issue while draging and dropping video files. Audio files work fine- they can be dragged and dropped, though while dragging the video I get a closed hand/not applicable symbol. I have been trying to find some answers or to contact support teams but I cant seem to find a chat box or email nor a number to call. If someone could shed some light in to this I would really appreciate it. Thanks!

 

Moved from Using the Community (which is about the forums) to the correct forum... Mod
To find a forum for your program please start at https://community.adobe.com/

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Audio, Error or problem

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Most Valuable Participant ,
Feb 19, 2021

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Enthusiast ,
Feb 19, 2021

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Please, provide more info about files you try to process. Use MediaInfo  > View> Tree, and copy report here

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