Unable to drag or import video files

[jayr15B9]

I'm having trouble importing any kind of videos in the Premiere Pro, I tried to install different versions and it's still doing the same. Anybody has the same issue? 

[Ann Bens]

FAQ: What information should I provide when asking a question

[Kartika Rawat]

Hi Jay!

Sorry to hear that. Would you mind sharing more information?

• What are your system details (OS, CPU, RAM, GPU)?
• Which device did you use to capture footage?
• Are you seeing any error codes or messages?

Let us know.

Thanks,

Kartika

[Kevin-Monahan]

What's the format of the media, Jay?

Thanks,
Kevin