Unable to import video

[Nuht]

After facing a crash, I cannot import any video to my premiere pro. When I drag a video, only audio part is imported, and the mouse cursor is displayed as 'fist' (shown when dragging) on the video part. I tried changing GPU Acceleration to Acceleration to Mercury Playback Engine and it's still not working. Can anyone help please?

[Richard van den Boogaard]

What version of PPro are you working with?

Please tell us more about your sytem: PC or Mac? What kind of GPU/CPU/RAM and do you use an internal or external audio device?

Thanks. Let us help you.

[Nuht]

Version: Premiere Pro CC 2019

GPU: Intel(R) HD Graphics 5500

CPU: Intel(R) Core(TM) i5-5200U 

RAM: 8GB

Internal audio device: Realtek High Definition Audio

[Ann Bens · Accepted solution]

Dragging into Premiere or dragging into the timeline?

If latter: user error as in not souce patching.

[Nuht]

Oh dragging into the timeline!

Sorry for the confusion.

What does it mean it by "user error as source patching"?

[Richard M Knight · Accepted solution]

As Ann rightly said this 'V1' box needs selecting.

[Nuht]

OMG.....so embarassing guys haha...

I've been struggling for whole day, and it was so silly.

Thanks a lot!!

[Peru Bob · Accepted solution]

What does it mean it by "user error as source patching"?

Ann means that you need to Source Patch the track as she illustrated for you.

See here:

https://www.youtube.com/watch?v=xbRoT47BOrw: