When I try to add on my timeline a title template that I downloaded from "Adobe Stock", it says the following message:
"Unknown error while loading the motion graphics template."
And the software then closes by sending an error report!
Thank you in advance!
same problem, did you find a way to fix it?
Unfortunately, I am still caught with this problem. It seems to be a bug known to Premiere since at least 2018, so I do not understand why nobody has any solution ... It's frustrating to pay a liscence, to have all these beautiful templates, but to be incapable of use them!
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Looking forward to the reply.
Hi! Thanks for the answer!
I'm using version 13.1. 5 (Build 47). This is not only with a template of Adobe Stock in particular, but with several templates see almost all. As for pre-defined templates, most seem to work ...
Hi, I have the 14.0.0 built 572 version and I also have this problem would be so great if someone has a solution. Just bought some nice templates and also get the error notification :-(. Frustrating.
Hi, I've got the same problem and i have the 14.0.0 built 572 version.
Hi, Did you find a solution? I am still haven't figured it out. Emergo.
@ADOBE can you answer, please. Paying an amount of money that it always breaks down and everything I am touching I get an error message. !!!!!! where is the customer service?
I'm using 14.0.1 and I'm having problems with mogarts purchased from a 3rd party.
Same issue here! Spent all day in After Effects for it to be useless!
do you have latest versions of both after effects and premiere pro installed?
is your system running in English language?
Same issue here, more than 2 weeks in try to fix and nothing that i found in the internet works, can somebody help me? This is frustated and ridicolous as an editor as i was wasting at least 50h of work in try to fix this and stil having the same issue. Email firstname.lastname@example.org
premiere pro 14.3.1
Has anybody found a solution yet? This is driving me crazy
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try to open the mogrt inside after effects and re-export from there, better after applying Expression Universalizer...
also, try to check your graphics card drivers, switch renderers from project settings, clean media cache
and delete the render files... if you use After Effects so often, try also to purge all disk cache and memory
before exporting your mogrt from there...