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Unknown Premiere "Error" (which is not really an error)

New Here ,
Oct 13, 2020

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Hi everyone,

 

Sorry for this strange subject, but you will see that my problem is a bit strange too.

I work with Premiere for a TV channel since 2013 and i never saw that:

 

Since my arrival in post-production for this channel, we use the same export format and the same broadcast format: PAL DV 25 (SD is justified because we are a channel that broadcasts old archive images, but we will switch to HD in January :D).
Since Monday, the broadcast server no longer accepts files coming from Media Encoder, or even directly from Premiere.
On Friday, everything was still working, and yet the export preset remained the same, and I didn't get any update from Premiere this weekend (version 14.4 since it was released).
If you compare the files from Friday (which were working) to those from Monday (which are no longer working), there's no difference.

The files read correctly on VLC, I can re-import them into Premiere or elsewhere without any problems, I don't get any error messages.

A colleague of mine who also works with Premiere and Media Encoder (14.4), and who uses the same export preset, is able to import his videos to the broadcast server without any problems.
e also have the same computers, with the same graphics card, up to date.

And I see coming the question : Yes we also have the same computers type, with the same graphics card, up to date.


Does anyone have any idea what can go wrong?

 

I hope I have been clear in my explanations, especially since my English is not the best!

 

Thank you in advance for your answers!

Have a nice day!

TOPICS
Error or problem, Export, Formats, Import

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Unknown Premiere "Error" (which is not really an error)

New Here ,
Oct 13, 2020

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Hi everyone,

 

Sorry for this strange subject, but you will see that my problem is a bit strange too.

I work with Premiere for a TV channel since 2013 and i never saw that:

 

Since my arrival in post-production for this channel, we use the same export format and the same broadcast format: PAL DV 25 (SD is justified because we are a channel that broadcasts old archive images, but we will switch to HD in January :D).
Since Monday, the broadcast server no longer accepts files coming from Media Encoder, or even directly from Premiere.
On Friday, everything was still working, and yet the export preset remained the same, and I didn't get any update from Premiere this weekend (version 14.4 since it was released).
If you compare the files from Friday (which were working) to those from Monday (which are no longer working), there's no difference.

The files read correctly on VLC, I can re-import them into Premiere or elsewhere without any problems, I don't get any error messages.

A colleague of mine who also works with Premiere and Media Encoder (14.4), and who uses the same export preset, is able to import his videos to the broadcast server without any problems.
e also have the same computers, with the same graphics card, up to date.

And I see coming the question : Yes we also have the same computers type, with the same graphics card, up to date.


Does anyone have any idea what can go wrong?

 

I hope I have been clear in my explanations, especially since my English is not the best!

 

Thank you in advance for your answers!

Have a nice day!

TOPICS
Error or problem, Export, Formats, Import

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68

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Oct 13, 2020 0
Adobe Community Professional ,
Oct 13, 2020

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Do you both have the same Graphics Driver number?

Are you using Hardware Encoding?  If so, try without.

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Oct 13, 2020 0
New Here ,
Oct 13, 2020

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Thanks for your reply.

 

Yes, we have the same graphics driver (Nvidia, 456.71)

I will try an encoding with the mercury playback engine only, and not CUDA (this is what you mean when you talk about Hardware Encoding ?)

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Oct 13, 2020 0
Peru Bob LATEST
Adobe Community Professional ,
Oct 13, 2020

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There is a checkbox in the export settings for Hardware Encoding.

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New Here ,
Oct 13, 2020

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I tried without the Hardware Encoding, and I still have the same issue 😞 

 

I have one more information:

The broadcasting server have this process when I import a video on it (In the following order) :

GENERATE MEDIA NAME / GET MEDIA / CREATE HR MEDIA / RENAME / MD5 SET / SIZE / MOVE FILE / MEDIA INFO / TRANSCODE / MD5 SET / SIZE / SCREENSHOT / MOVE FILE

The import crash when it comes to MEDIA INFO.

So it seems to be a metadata problem ... or maybe not, i dont know.

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