Hi so Premiere Pro won't accept my MP4 file with the error code being an 'unsupported compression type'. I've tried a bunch of ways to fix it like renaming it, converting it (things can't seem to convert it though), and whatever I have found on youtube. I can't seem to figure out how to fix it. Does anyone know how?
Are you using the most current version of Premiere or an older version. Is your operating system up to date?
I have the same issue. I am using premiere pro 2020 trying to import mp4. I have tried renaming media chache folders, deleting media cache, moving the media to another folder etc. I should note that these methods do not work the same way, since the Media cache folders is no "Media cache database" and you can only delete unused caches. (Unless you delete it manually). The only thing that works is converting the media into another format(m4v in my case). This is very frustrating and time consuming. I run on Microsoft windows 10 Home.
Since Windows 10 1909 update I have had tons of premiere errors. After spending 2 weeks working with IT just to get it to let me run it(said I did not have permissions to open folder) I now have it running only to tell me that all the MP4s that I currently worked on no longer open. Before this update I was able to edit the MP4s. Yesterday I was given admin privelages and able to edit MP4s then IT updated my Premiere to 14.4 and it will no longer open the mp4s. Any thoughts?
Interesting went back to 14.1 and was once again able to work with my files. Maybe 14.2 is not ready?
I think you may need to reset the prefs for the newer version. Both Mac and Win OSs have been doing odd things with permssions, though it's more common in IT run environments.
IT ended up cloning my profile and creating a new one deleting my old finally getting me to where I could use Premiere. But did haveto keep on the 14.1 as 14.2 still won't run MP4's and getting my IT to fix that well...It took two weeks to get to use Premiere again and it is a daily part of my job.
Any new updates on this? My PC decided it needed a reboot and updated and once again Premiere stopped working. Called IT they tried the fix from last time and still doesnt work. Adobe I would love not to have to call IT everytime I use the software which is everyday...
Have you since found a fix? I am having the same issue. Files that were previously working are no longer working.
My .mp4 files are getting the same error. Has this issue been reported to them?
What created those mp4 files?
And ... so we get the full information on them, download the free utility app MediaInfo . Install, and then drag/drop one of the files onto that app's icon on your desktop. It will open, and from the viewing options, choose the "Tree View". It should look like my image below.
Drag/drop that into your reply (NOT to the attach files box at the bottom!) so we can see exactly what type of file is having this trouble.
Hi Neil! Having the same issue. Screenshots:
That's VFR ... variable frame rate. Note how it has a minimum and maximum?
Convert that to CFR constant frame-rate in HandBrake by clicking the CFR button and by setting a specific number frame-rate in the frame-rate options box. Use a compression that's "near placebo".
Then import into Premiere.
Ahhh I didn't notice that! Thank you.
Quick other question: this is cell phone video. Is there a way to set the frame rate on an Android? (HTC U11 on Verizon network, if that helps).
Unfortunately, nearly all phones & tablets are designed to only do VFR. They can cut the amount of data 'needing to be recorded' during what the phone's little computer sees as "low motion/change" moments.
So they all produce VFR and you're stuck with it. You can use Handbrake in a 'batch' mode, but it takes a couple times futzing with it to really figure out how that works. But that process allows you to say convert an entire folder of clips while you're sleeping or otherwise away from the computer for a while.
the batch mode in handbrake is much more intuitive in the windows version... but you can do it in the mac, just need to bang your head against the wall a few times.
If by any chance you have editready
it will fix the variable frame rate issue, and also transcode to prores which is my preferred editing format...
It's not cheap, but does make life easier. It also merges spanned files into a single file/clip
the batch mode in handbrake is much more intuitive in the windows version.
You mean, it's even worse in the Mac version than Windows?
Thanks, y'all! I've got them encoding in Handbrake now while I work out. I set the CFR to 30, as that's about what Premiere Pro uses. I also set the frame rate on my phone camera to 30 (it had been set to 60). I'll see if that makes a difference.
All four vids that I washed through Handbrake loaded into Premiere no problem. Thank you!
Hi, Hoping you can take a look and let me know what needs to change. It's just this recording - I've not had trouble in the recent past and I did a test video today and it imported fine with video. This one has no video and I get the "unsupported compression type" error message. It is a recording of a webinar using RingCentral/Zoom. Tried converting to mts per some YouTube video, but that didn't work.
This is the mp4 data in MediaInfo:
Have you tried running it through Handbrake as noted above?
Here's my experience with the same Unsupported Compression Type issue. I imported a mix of 85 short MOV and MP4 videos. 32 of them (28 MOV and 4 MP4) generated the "File has an unsupported compression type" error. I found it odd that they were all consecutive files. I renamed *ALL 85** files (changed the file name but not the file extension) using Batch Rename in Bridge. I re-imported the 85 files all but 3 imported fine - I got the same "File has an unsupported compression type" error on those 3. I once again renamed the remaining 3 files and re-imported them successfully.
It's disappointing that Adobe expects its customers to just intuitively discover this fix and offers no real remedy to the issue. By browsing this forum, it's apparent that this is a known issue, but when you call Adobe Support, they'll have you believe you're the only one with the issue and focus on things like clearing your Media Cache (which I do before each session), checking your system configuration for substandard processor or RAM, raising the possibility of corrupt files (that's a favorite), and a whole laundry list of possibilities on your side that can neither be proved nor disproved and leave you scratching your head as to what to expect going forward.