Copy link to clipboard
Copied
When I export my Premiere Pro video, (H.264, High Bitrate), the file plays fine on my computer. I'm able to watch it on QuickTime, send over Slack and it plays fine. However, when try to download onto my phone, it says 'unsupported file type.'
Things I've tried:
I don't know what phone you are using.
It's possible your phone doesn't support the level of H.264 you are exporting or even the audio codec.
Try exporting a High Profile 4.2 with AAC audio and see if your phone can recognize that.
Copy link to clipboard
Copied
I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Premiere Pro forum so that proper help can be offered.
Copy link to clipboard
Copied
I don't know what phone you are using.
It's possible your phone doesn't support the level of H.264 you are exporting or even the audio codec.
Try exporting a High Profile 4.2 with AAC audio and see if your phone can recognize that.
Copy link to clipboard
Copied
Hi Jeff, I have an iPhone. And that resolved the issue, thank you so so much!
You wouldn't believe how long I spent trying different things.