When I export my Premiere Pro video, (H.264, High Bitrate), the file plays fine on my computer. I'm able to watch it on QuickTime, send over Slack and it plays fine. However, when try to download onto my phone, it says 'unsupported file type.'
Things I've tried:
Signing out of then back into my adobe account
Moving all files into a new folder
Cannot seem to locate the Media Cache to clear that. When I go to MAC HD>Users>Username>Library>Application support>Adobe>Common>Media Cache and Media Cache files., there is nothing in the 'Common' folder to begin with.
Have had a coworker try exporting on their computer and same error pops up.
Adobe Community Professional, Mar 25, 2021Mar 25, 2021
Jeff Bugbee • Adobe Community Professional, Mar 25, 2021Mar 25, 2021
I don't know what phone you are using.
It's possible your phone doesn't support the level of H.264 you are exporting or even the audio codec.
Try exporting a High Profile 4.2 with AAC audio and see if your phone can recognize that.