Upon start-up: "Could not retrieve the 'My Documents' folder location..."

New Here ,
Jan 13, 2021 Jan 13, 2021

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Please help. I'm new to Premiere Pro, and just installed it, but every time I open the program I get the same error message (see attachment):

 

premiere pro error.PNG

From what I'm able to tell, I can still use Premiere as normal, but all my files get saved to a temporary folder, and I can't locate my currently existing files without great ordeal.

I've tried to reinstall, and also tried to manually create a folder called "My Documents" in several different places. Nothing seems to work 

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 13, 2021 Jan 13, 2021

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Adobe Community Professional ,
Jan 13, 2021 Jan 13, 2021

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That sounds like a file/folder permissions issue. Premiere can't access that location.

 

So you will need to set the permissions for Premiere to "run as administrator" in Windows.

 

Neil

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Adobe Community Professional ,
Jan 13, 2021 Jan 13, 2021

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Could not find the user documents directory error solved In Adobe Premiere Pro CC.* Lets ConnectFacebook page " https://www.facebook.com/tukitaki.craftFacebo...

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New Here ,
Jan 13, 2021 Jan 13, 2021

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Thank you very much, this seemed to work!

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