Vertical lines in video

New Here ,
Dec 30, 2020 Dec 30, 2020

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Greetings!

I am working on a video project. Last week while working on the project my computers motherbord crashed and I ended up having to buy a new computer. When I open the project in the new computer I am getting these virtical lines on the preview window.

screen1.jpg

 This is not happening on all the video assets. This only appears to be hapening with the video assets taken on a Samsung Galaxy Note 20 in 8K @24fps. Which leads me to think it is a HEVC codec issue? However, I downloaded the latest HEVC codec from the microsoft store and rebooted the machine and the results are the same. I did not have this issue on my other machine working on this same project & same assets. Any ideas? 

Computer Specs:

  • GE75 Raider 10SGS
  • Microsoft Windows 10 Home 64-bit
  • Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz-5.1GHz
  • 32 GB RAM @ 1600 MHz
  • NVIDIA GeForce RTX 2080 Super, 8192 MB

 

Video Specs

  • Type: MPEG Movie
  • File Size: 110.77 MB
  • Image Size: 7680 x 4320
  • Frame Rate: 24.01
  • Source Audio Format: 48000 Hz - Compressed - Stereo
  • Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
  • Total Duration: 00;00;11;16
  • Pixel Aspect Ratio: 1.0
  • Alpha: None
  • Video Codec Type: HEVC 4:2:0
  • Variable Frame Rate Detected

TOPICS
Editing, Error or problem, Hardware or GPU

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Most Valuable Participant ,
Dec 30, 2020 Dec 30, 2020

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Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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New Here ,
Dec 30, 2020 Dec 30, 2020

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Thanks John.

 

That was indeed the case. Installing the latest Nvidia drivers solved the issue. 

 

Cheers!

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