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Video and audio tracks are on my timeline and I can see the audio waveform. But even though I see the video track there is no actual video appearing only a blue bar. I've cleared my cache of unused files. Should I clear out all the cache files?
Sorry for the trouble. We can get this checked.
Let us know.
Here is the info. Thank you.
Some things to do, and more information needed for someone to help...-PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-ques...-Troubleshooting https://community.adobe.com/t5/Premiere-Pro/Unofficial-Premiere-Pro-Troubleshooting-Guide/td-p/87892...-Mac only https://community.adobe.com/t5/Premiere-Pro/FAQ-Basic-Troubleshooting-amp-Maintenance-for-Premiere-P...
Do not count on Windows to be fully up to date when it comes to device driversGo to the vendor site to be sure you have an updated driver for your graphic adapter•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us••for Premiere Pro and MAYBE Premiere Elements use the STUDIO driver, not the GAMING driver•••such as (MAY not be the latest) https://www.nvidia.com/en-us/drivers/results/170344/•ATI Driver https://www.amd.com/en/supportThere are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version