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Video Not Appearing

New Here ,
Dec 03, 2020 Dec 03, 2020

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I'm having a bit of problems with the software. I am able to successfully import videos into Premiere. However, when I try to add them to the timeline, the first video appears but every one after that only consists of audio when I try putting them in the timeline. The order of videos is not important as well: if I put Video A before Video B, only Video A shows the visuals, and when I put Video B before Video A, only Video B shows the visuals (however, the latter only happens when I delete everything I've imported; if I keep everything in both the project and the timeline, the original situation happens). I'm pretty sure there's something wrong with the software, as it affects every project I am currently working on. 

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Crash , Error or problem , Performance

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correct answers 1 Correct answer

Community Expert , Dec 03, 2020 Dec 03, 2020

Also:

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout

...

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Community Expert ,
Dec 03, 2020 Dec 03, 2020

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Community Expert ,
Dec 03, 2020 Dec 03, 2020

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If that's not the issue:

attachment.png

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New Here ,
Dec 03, 2020 Dec 03, 2020

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Screenshot 2020-12-03 123322.pngScreenshot 2020-12-03 124034.pngScreenshot 2020-12-03 124438.png

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Community Expert ,
Dec 03, 2020 Dec 03, 2020

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Also:

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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New Here ,
Dec 03, 2020 Dec 03, 2020

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Resetting the preferences worked. Thanks so much!

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Community Expert ,
Dec 03, 2020 Dec 03, 2020

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You're welcome. icon_biggrin.gif

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