video playback/import error?

[defaultrz6mxulv3etf]

I don't really know what this is but could you help me solve it?

[John T Smith]

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
-for Premiere Pro and MAYBE Premiere Elements use the STUDIO driver, not the GAMING driver
-such as (this MAY not be the latest) https://www.nvidia.com/en-us/drivers/results/170344/
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
ATI Driver https://www.amd.com/en/support
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

[Kartika Rawat]

Hi there!

Sorry to see that. Would you mind sharing more information?

• What are your system details (OS, CPU, RAM, GPU)?
• Which device did you use to capture footage?
• What happens when you switch video renderer to" Software Only"?

Let us know.

Thanks,

Kartika