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Video Playback not working with spacebar (only sound) but working by hand

New Here ,
Sep 29, 2020

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Hello,

 

When I hit spacebar I have only sound playback, playhead is stuck and video doesnt move. When I move the playhead by hand, I have sound AND video playback. Here is a video of the problem https://streamable.com/bg28jt : you can see that by hand I have sound + video BUT when I use the spacebar or play button I have only sound.

 

Things I already tried that didnt work :

 

- Using another video file

- Trying with an older project of mine

- Disabling GPU Acceleration

- Changing my audio hardware output/input

- Changing my audio hardware from MME to ASIO 

- Reinstalling premiere pro

- Resetting workspace

- Resetting preferences

- Enabling preview zone

 

I have latest windows 10 version, GTX 1070 + Ryzen 7 2700X + 16GB Ram

 

Thank you for your help

Syv

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Audio, Error or problem, Freeze or hang

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Video Playback not working with spacebar (only sound) but working by hand

New Here ,
Sep 29, 2020

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Hello,

 

When I hit spacebar I have only sound playback, playhead is stuck and video doesnt move. When I move the playhead by hand, I have sound AND video playback. Here is a video of the problem https://streamable.com/bg28jt : you can see that by hand I have sound + video BUT when I use the spacebar or play button I have only sound.

 

Things I already tried that didnt work :

 

- Using another video file

- Trying with an older project of mine

- Disabling GPU Acceleration

- Changing my audio hardware output/input

- Changing my audio hardware from MME to ASIO 

- Reinstalling premiere pro

- Resetting workspace

- Resetting preferences

- Enabling preview zone

 

I have latest windows 10 version, GTX 1070 + Ryzen 7 2700X + 16GB Ram

 

Thank you for your help

Syv

TOPICS
Audio, Error or problem, Freeze or hang

Views

173

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Sep 29, 2020 0
Adobe Community Professional ,
Sep 29, 2020

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Have you tried setting default input to None?

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Sep 29, 2020 1
New Here ,
Sep 29, 2020

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Hi,

Just tried, not working...

I just tried rolling back to an older version of premiere and did not work too.

Thank you

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Sep 29, 2020 0
New Here ,
Sep 30, 2020

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bump

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Sep 30, 2020 0
Adobe Community Professional ,
Sep 30, 2020

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I'd suggest Delete Media/cache files at this point, restart Premiere and see if it works.

 

If not ... Trash Preferences is often something that sorts out odd issues.

 

Neil

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Sep 30, 2020 0
New Here ,
Oct 01, 2020

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Just tried,

Not working...

Thank you for your help

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Oct 01, 2020 0
Adobe Community Professional ,
Oct 01, 2020

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And I'm assuming this is across multiple projects ...

 

If so, then it's perhaps time for the nuclear option, Adobe CC Cleaner Tool ... and I know the instructions say to uninstall before running the Cleaner tool, but don't. I've experience with it, and it sometimes works if you uninstall first. It always works to clear out the various bits & pieces around your computer if you use the Cleaner Tool to both uninstall and remove the app and its traces.

 

Neil

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Oct 01, 2020 0
New Here ,
Oct 03, 2020

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Tried it today, still not working.. This situation is so desperate... Looking for other solutions with adobe's support but I think it won't help...

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Oct 03, 2020 0
Adobe Community Professional ,
Oct 03, 2020

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was everything working previously?  when you say you tried other media, was it the same format as the problematic clip?  If so, please tell us the pixel dimensions, framerate and codec.  Does the media play in the source monitor?  And do your sequence settings match the properties of the sources?  Have you installed any new software or updated your os recently or added any new peripherals?  Describe your storage on your computer.  Have you tried moving the media to another drive?  Have you tested your drive speed and health?  

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Oct 03, 2020 0