VIDEO PLAYBACK PROBLEMS

New Here ,
Mar 20, 2021 Mar 20, 2021

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Since the last version 2021, while working on a project, the images are lost.
The program monitor video and the (reference monitor) window go black.

I have to restart the program very often for everything to work again.

 

PPP.png

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Editing, Error or problem, User interface or workspaces

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Adobe Community Professional ,
Mar 21, 2021 Mar 21, 2021

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reset the preferences

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Adobe Community Professional ,
Mar 21, 2021 Mar 21, 2021

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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New Here ,
Mar 22, 2021 Mar 22, 2021

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Thanks. But none of that worked.

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Adobe Community Professional ,
Mar 22, 2021 Mar 22, 2021

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What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA, which driver are you using (type and number)?

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New Here ,
Mar 22, 2021 Mar 22, 2021

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Intel Core i9-10980XE

Ram 64 GB DDR4 3200

Storage 1 SSD M.2 1Tb

Storage 2 SSD M.2 500Gb

Storage 3 2TB Seagate

Graphics Card PNY Quadro P2200 5GB

 

Thank you

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Adobe Community Professional ,
Mar 22, 2021 Mar 22, 2021

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Which driver are you using (type and number)?

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New Here ,
Mar 22, 2021 Mar 22, 2021

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Adobe Community Professional ,
Mar 23, 2021 Mar 23, 2021

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New Here ,
Mar 23, 2021 Mar 23, 2021

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Thanks my friend, I'll try

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