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Video rendering and playback premiere pro cc grayed out after Pr Pro update

New Here ,
Nov 23, 2018

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Hi all

I have a problem after the update to Premiere Pro CC 2019. My video rendering and playback option is all grayed out when starting a new project. In Premiere Pro CC 2018 i could choose between: "Mercury Playback Engine GPU Acceleration (CUDA)"(the one i always choose) and "Mercury Playback Engine Software Only". But in CC 2019 version the option is grayed out on the "software only" option.

This is resulting(i assume is the reason) that when i open all my old projects all my rendering is on done(shows red) and most of my LUTS have gone all arse ways. When i start new project every clip i import shows red in the sequence panel(not yellow like in CC 2018). This is slowing down my workflow by about 40% due to rendering and extensive exporting times.

Any suggestions what could be the issue?

Best regards James

Hi,

Sorry for your issue. I understand that you are unable to make changes to the Video Renderer since it is grayed out with Mercury Playback Engine Software only. There have been few changes to the support for GPU acceleration with the latest Adobe Premiere Pro update. Please check this article for details: Important information on GPU-acceleration with CUDA and Apple Metal | Adobe Blog

  • Please try updating the latest drivers by choosing the Nvidia GPU installed on your machine via this link: Download Drivers | NVIDIA​.

        The CUDA version should be 9.2 or higher.

Let us know if it helps.

Thanks,

Shivangi

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Video rendering and playback premiere pro cc grayed out after Pr Pro update

New Here ,
Nov 23, 2018

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Hi all

I have a problem after the update to Premiere Pro CC 2019. My video rendering and playback option is all grayed out when starting a new project. In Premiere Pro CC 2018 i could choose between: "Mercury Playback Engine GPU Acceleration (CUDA)"(the one i always choose) and "Mercury Playback Engine Software Only". But in CC 2019 version the option is grayed out on the "software only" option.

This is resulting(i assume is the reason) that when i open all my old projects all my rendering is on done(shows red) and most of my LUTS have gone all arse ways. When i start new project every clip i import shows red in the sequence panel(not yellow like in CC 2018). This is slowing down my workflow by about 40% due to rendering and extensive exporting times.

Any suggestions what could be the issue?

Best regards James

Hi,

Sorry for your issue. I understand that you are unable to make changes to the Video Renderer since it is grayed out with Mercury Playback Engine Software only. There have been few changes to the support for GPU acceleration with the latest Adobe Premiere Pro update. Please check this article for details: Important information on GPU-acceleration with CUDA and Apple Metal | Adobe Blog

  • Please try updating the latest drivers by choosing the Nvidia GPU installed on your machine via this link: Download Drivers | NVIDIA​.

        The CUDA version should be 9.2 or higher.

Let us know if it helps.

Thanks,

Shivangi

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Nov 23, 2018 0
Adobe Employee ,
Nov 23, 2018

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Hi,

Sorry for your issue. I understand that you are unable to make changes to the Video Renderer since it is grayed out with Mercury Playback Engine Software only. There have been few changes to the support for GPU acceleration with the latest Adobe Premiere Pro update. Please check this article for details: Important information on GPU-acceleration with CUDA and Apple Metal | Adobe Blog

  • Please try updating the latest drivers by choosing the Nvidia GPU installed on your machine via this link: Download Drivers | NVIDIA​.

        The CUDA version should be 9.2 or higher.

Let us know if it helps.

Thanks,

Shivangi

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Nov 23, 2018 1
Community Beginner ,
Dec 04, 2018

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This happened to me as well.

Working on projects no problem and then after the 2019 update I am suddenly obsolete.

"Renderer" greyed out and apparently suddenly needing twice as much GB on my GeForce GTX 770 as the Premiere version, and countless CUDA enhanced projects, just prior.

Cuda Driver for my Windows 10 threw "not compatible with this version of Windows" and "This graphics driver could not find compatible graphics hardware" errors.

Totally hosed here.

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Dec 04, 2018 0
Adobe Community Professional ,
Dec 04, 2018

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With that GPU you would need to stay in 2018. They're moving forward and trying to limit the back-code left in as part of trying to gain stability.

Updating gear is something to simply plan for in video post work. Painful as it can be at times.

Neil

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Dec 04, 2018 0
Community Beginner ,
Dec 05, 2018

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Well "that GPU" is still sitting pretty on their recommended video adapters and on a secondary machine rolling back trumps updating gear.

The crux is seeing the casual "you knew this was coming" or much better "they didn't change much in the way of GPU acceleration" responses. Laughable. Luckily I am gaining solace reading through the dozens of threads (here and abroad) sizzling on this very topic.

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Dec 05, 2018 0
Adobe Community Professional ,
Dec 05, 2018

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You can always have a great discussion on how much older gear they should support. Especially when the manufacturer of that gear has changed their system, relegating the older bits ... old.

It is fascinating to watch as users insist that the PrPro team should 1) totally rewrite their code to make everything faster 2) get more stability 3) immediately support any new gear/camera/device/codec and ... 4) work seamlessly and fast on things running near a decade old.

The code for the older GPUs is completely different from that for the newer ones. That's not Adobe's fault, it's because of the major changes to improve their product made by the GPU folks. So ... should Nvidia and AMD freeze their software/architecture to the current model so that all current GPUs work in anything forever?

I'm not thinking that would sell to anyone, really.

PrPro's code has to change, and in time, needs to drop code only there for older gear that's not been made in several years. Fact of life. And yea, I've both upgraded and had to buy new rigs a couple different times in the last four years. Called a cost of doing business. Not that I enjoy it. And ... as my media needs are going up a tad, I'm gonna need not just a new but a rather robust new build this winter. THAT bill ... gonna be an ouch.

Neil

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Dec 05, 2018 0
New Here ,
Feb 13, 2019

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I do face similar issue with a GTX1080 TI, do you mean this card is obsolet as well ?

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Feb 13, 2019 0
Adobe Community Professional ,
Feb 13, 2019

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Of course not. I hope you did actually read the thread? The GPU listed above is an older architecture card than yours. That older card is not supported, yours is.

So the problem isn't actually the same ... if you're having troubles with a 1080, that is solvable, we'd just need to know what your total rig is and what exactly is happening. With some of the 970's and I think all 960's & earlier, they can't use the newer and needed driver series.

So ... OS/CPU/RAM, how much vRAM on that 1080Ti, and what is your driver version? Is this a desktop or laptop? And of course, we are talking about the Project settings option here for Mercury Acceleration ... not the Export dialog box.

Neil

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Feb 13, 2019 2
LEGEND ,
Dec 05, 2018

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Also, how much VRAM does your GTX 770 have?

You see, MPE GPU acceleration in Premiere Pro CC 2019 now requires 4 GB or more VRAM just to even enable it. Most GTX 770's, unfortunately, have only 2 GB of VRAM.

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Dec 05, 2018 1
Community Beginner ,
Sep 20, 2020

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Hey legend. Unfortunately my VRAM is 4GB. And I am still not getting Cuda Acceleration! 

My system is in the cut off of basic minimum system requirement, I don't do much of the editing as well. It should have worked fine.

 

Why my GPU acceleration is grey out and how do I fixed it. Don't tell me you need to update or anything. 

 

I have Adobe 14.4 and latest Driver updates. What do I do now, map me there.

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Sep 20, 2020 0
LEGEND ,
Sep 20, 2020

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There is no fix at all, in this case. Beginning with CUDA 11.0 (which debuted with driver version 451.48), the newer drivers now no longer suipport any of the first-gen Kepler GPUs (those that use any of the GK10x chips, including your GTX 770) for CUDA processing. The current 456.38 Game Ready driver will install on your system with the GTX 770, but CUDA will be disabled. CUDA support for all Kepler and first-gen Maxwell GPUs had been depreciated beginning with the 441.xx series drivers (CUDA support for the first-gen Kepler GPUs had at the time been locked to CUDA 10.0 level while that in the second-gen Kepler {GK110/GK208} and first-gen Maxwell {GM10x} GPUs have been locked to CUDA 10.1 level).

 

All that is so that Nvidia can add support for the new Ampere architecture GPUs (beginning with the RTX 3080, which began shipping to resellers this past Thursday) in newer drivers, beginning with the aforementioned 456.38 driver.

 

As a result of the changes, beginning with Premiere Pro 14.3.1, Adobe now requires full hardware support for CUDA 10.1 or higher in order to even use GPU acceleration at all. Unfortunately, your GTX 770 (and all other GPUs based on the first-gen Kepler architecture) do not have hardware support for the additional features in CUDA 10.1.

 

So, your GTX 770 is now obsolete, as far as CUDA is concerned. And unfortunately, the only fix is a new graphics card (GPU).

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Sep 20, 2020 0
Community Beginner ,
Sep 21, 2020

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but mine is GTX 1650 and it worked even before installing CUDA tool kit 11. 

the error came in the last 2 days only.  I debug with CUDA, not working still. same with other editors. (DaVinciResolves) They dont let me into the software cuz says no graphic card found.

 

I completely uninstall the driver using DDU and reinstalled everything latest. 

Yet, same. can't enter Da vinci nor my work flow on the premier pro.

 

should i just Reboot my system? 

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Sep 21, 2020 0