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Video rendering and playback premiere pro greyed out

New Here ,
Feb 07, 2020

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Please I need your help figuring out how to fix this. I know CUDA is the best, but I can't choose anything because it's greyed out. I am far from being a technical "savvy" person and I am trying to edit a video but there are so many glitches it's driving me crazy. 

By the way, I have Windows 10 if that helps.

 

Thank you so much.

 

Mel

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Video rendering and playback premiere pro greyed out

New Here ,
Feb 07, 2020

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Please I need your help figuring out how to fix this. I know CUDA is the best, but I can't choose anything because it's greyed out. I am far from being a technical "savvy" person and I am trying to edit a video but there are so many glitches it's driving me crazy. 

By the way, I have Windows 10 if that helps.

 

Thank you so much.

 

Mel

TOPICS
Performance

Views

873

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Feb 07, 2020 0
Most Valuable Participant ,
Feb 07, 2020

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First, you need to know what brand/model video chip/card you have... then you need to be sure you have a compatible device driver

 

CUDA and other hardware acceleration
https://community.adobe.com/t5/premiere-pro/everything-you-need-to-know-about-gpu-in-premiere-pro/td...
https://community.adobe.com/t5/Premiere-Pro/GPU-Rendering-Unavailable/td-p/10726745

 

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver https://www.amd.com/en/support
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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Feb 07, 2020 0
New Here ,
Feb 07, 2020

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I'm using my iMac at first everything was good now when I go edit it play my clip n freeze do anyone know why?

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Feb 07, 2020 0
Most Valuable Participant ,
Feb 07, 2020

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And, some more information and ideas

 

https://www.pugetsystems.com/labs/articles/PugetBench-for-Premiere-Pro-1519/
-Benchmark test program available for Premiere Pro CC2019 and CC2020

 

Some things to do, and more information needed for someone to help...
-Troubleshooting https://community.adobe.com/t5/Premiere-Pro/Unofficial-Premiere-Pro-Troubleshooting-Guide/td-p/87892...
-PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-ques...

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Feb 07, 2020 0
LEGEND ,
Feb 08, 2020

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Here's the problem:

 

Runnming both OSX and Windows in the same system is very problematic. Adobe now no longer supports CUDA at all in OSX (nor does Apple itself support CUDA in any version of OSX from Mojave onwards). And any version of Windows that is running in a virtual environment on a Mac must comply with the OSX support requirements. And Adobe has completely disabled OpenCL support in all Windows versions of Premiere Pro if an NVIDIA GPU is installed. Worst of all, if your iMac has an NVIDIA GPU installed, it will almost always have far too little VRAM to even enable CUDA or OpenCL support at all in Premiere Pro. As a result, Premiere Pro will be permanently locked to the software-only MPE rendering mode in your system no matter what.

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Feb 08, 2020 0
New Here ,
Sep 22, 2020

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It there a work around for this? In laymans terms please...Ha ha

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Sep 22, 2020 0
LEGEND ,
Sep 23, 2020

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It cannot be fixed at all, unfortunately. macOS does not support CUDA any more. Period. And Windows has never supported Metal at all.

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Sep 23, 2020 0