video screen capture cropped after imported

[jonathanf79262188]

I imported a video capture of 1920 x 1034 and when I import it to premiere, it shrinks my video and leaves a white box at the top right, and nothing underneath. Have no idea how to reset my settings. Help??

[Peru Bob]

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y