Video stopped importing into Premiere Pro

New Here ,
Jun 22, 2021 Jun 22, 2021

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Using an older Macbook and suddenly the video stopped importing into Premiere Pro in the middle of importing. Please help. I have tried most of the usual troubleshooting...

 

Moving from Using the Community (which is about the forums) to the correct forum... Mod
To ask in the forum for your program please start at https://community.adobe.com/

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Adobe Employee ,
Jun 25, 2021 Jun 25, 2021

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Hi murphyraines,

 

We're sorry to hear about this. Let us know the version of Premiere Pro that you are using & the type of media file you are working with (format/codec, frame rate & frame size). Also, are you getting any error messages while importing the media?

 

Thanks,

Sumeet

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Adobe Community Professional ,
Jun 25, 2021 Jun 25, 2021

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Hello

Although you do not tell us what type of file you are trying to import, 
I could assume that it is too heavy for your mac or that it has been recorded with a cell phone,
which usually generates some problems since they use a variable frame rate
(especially mid-range cell phones low) and that generates the problem Hope you can solve Let us know

 

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