Video stops after export

New Here ,
Apr 28, 2021 Apr 28, 2021

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I exportet a video several times with the "h.264" setting. The succesfully exportet vidos stops at some point and the screen either goes black or just freezes. The video is 30 seconds long and always exports normal. 

Thank you in advance! 

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Error or problem, Export, Performance

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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I would suggest to change the performance to software instead of hardware under the Encoding settings. If it does not work then try exporting via Adobe Media Encoder. 

Vishu Aggarwal
Adobe Certified Instructor, Professional and Expert

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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Are you saying that video exports fine and when you play it on your computer (in your video player) it stops at some point? Is that correct?

Have you tried a different video player?

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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New Here ,
Apr 28, 2021 Apr 28, 2021

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I have had the same issue.

 

I use h.264 and set my in and out points to where they need to be. Then I export without any errors or dialog saying something went wrong. 

 

But when I play it back, it freeze frames before it gets to the end of the video but the play head still moves the remaining time. 

 

I have exported using Mercury Playback Engine GPU Acceleration (Metal) - Recommended, Mercury Playback Engine GPU Acceleration (OpenCL) - Depreciated, and Mercury Playback Engine Software Only. The result is the same when I export from Premiere Pro and Media Encoder. 

 

I uninstalled my Adobe Products and Re-Installed them, then re-exported. I was able to get an additional 3 seconds of my video before it froze again. Again I used both Premiere and Media Encoder to export with the same result. 

 

This has just recenly became a problem as I use premiere and media encoder on a weekly basis and every video I have exported has been fine until now. 

 

I am using Imac Pro (2017) with a 3.2 GHz 8-Core Intel Xeon W Processor and 8 GB Radeon Pro Vega 86 Graphics Card. I updated to MacOS Big Sur Version 11.3 but the problem happend before and after update of Mac. 

 

Any suggestions would be appreciated. 

 

Thanks

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