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Videos are not imported in full length and not in sync

New Here ,
Jun 04, 2017

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I worked with adobe before and first time I have the issue. The video is

Video properties after right click in Windows explorer

Length 1:19

1920x1080

29 FPS

data rate 11373 kbps

bit rate 12911 kbps

size 122 MB

type mov

audio

1538 kbps

audio sample rate 48 khz

windows1.jpg

Video properties after importing to adobe

Type: MPEG Movie

File Size: 122.03 MB

Image Size: 1920 x 1080

Frame Rate: 29.97

Source Audio Format: 48000 Hz - 16 bit - Stereo

Project Audio Format: 48000 Hz - 32 bit floating point - Stereo

Total Duration: 00:00:39:15

Pixel Aspect Ratio: 1.0

VR Projection: None

adobe.jpg

Although the duration is 1:19 (one minute 19 seconds) when importing to adobe it shows 39 seconds. The video and the audio are also not in sync. The issue happens both with adobe premier pro 2017 and premier elements 15 (which both are installed on my PC). Another strange thing is when I pause the playback it shows a different picture than the one it was on. However the playback ends after 39 seconds and not 1:19 as the actual duration is.

This is not an issue with the movie or the computer power.

When I import the same movie to windows live movie maker it imports the full length on the movie 1:19 and there are no sync issues between video and audio.

The only thing I can think about is that I installed premier elements 15 while the premier pro 2017 was already installed. Could it have caused some issue? If not, what can be the problem?

Thank you,

Amir

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Videos are not imported in full length and not in sync

New Here ,
Jun 04, 2017

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I worked with adobe before and first time I have the issue. The video is

Video properties after right click in Windows explorer

Length 1:19

1920x1080

29 FPS

data rate 11373 kbps

bit rate 12911 kbps

size 122 MB

type mov

audio

1538 kbps

audio sample rate 48 khz

windows1.jpg

Video properties after importing to adobe

Type: MPEG Movie

File Size: 122.03 MB

Image Size: 1920 x 1080

Frame Rate: 29.97

Source Audio Format: 48000 Hz - 16 bit - Stereo

Project Audio Format: 48000 Hz - 32 bit floating point - Stereo

Total Duration: 00:00:39:15

Pixel Aspect Ratio: 1.0

VR Projection: None

adobe.jpg

Although the duration is 1:19 (one minute 19 seconds) when importing to adobe it shows 39 seconds. The video and the audio are also not in sync. The issue happens both with adobe premier pro 2017 and premier elements 15 (which both are installed on my PC). Another strange thing is when I pause the playback it shows a different picture than the one it was on. However the playback ends after 39 seconds and not 1:19 as the actual duration is.

This is not an issue with the movie or the computer power.

When I import the same movie to windows live movie maker it imports the full length on the movie 1:19 and there are no sync issues between video and audio.

The only thing I can think about is that I installed premier elements 15 while the premier pro 2017 was already installed. Could it have caused some issue? If not, what can be the problem?

Thank you,

Amir

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Jun 04, 2017 0
Adobe Community Professional ,
Jun 04, 2017

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What produced the media? Was it a phone, perhaps? If so, it's "variable frame rate" or VFR media, and PrPro needs "constant frame rate" CFR media. There's a good app for checking what's in the media files called Media Info, and it's recommended here to check for this sort of thing ... download & install (it's free) ... then drag & drop a file onto the icon on your desktop, and go into MediaInfo's "Tree View" and look for Frame Rate Mode ...

Media Info:        https://mediaarea.net/en/MediaInfo

If your media was made by a standard camera, then ... there could be other issues. Knowing which camera was used, how you loaded the media onto your computer and imported into PrPro would help.

I would note ... the proper or "best practices" method for importing media into PrPro is from the Media Browser panel ... navigate to the media on disc from the Media Browser, select it, right-click and "Import".

Neil

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Jun 04, 2017 0
New Here ,
Jun 04, 2017

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It was made by a standard camera as far as I remember. Sony or Panasonic. What's common to all is they have the mov extension and the 1920x1080 resolution. One more thing is the software cuts the video exactly by half. Like the example above 39 seconds instead of 1:19 minutes. I took all the videos around 2-3 years ago. When I am taking the video with both cameras right now I get mp4 files or MTS files. Not sure why 2-3 years ago the videos were imported with mov extension. I just open a new project and import file in adobe via the media browser like you mentioned. Again, all other software like quick time player, VLC or windows movie maker have no issues with the video. I wonder if I should uninstall both installations of adobe I have and install again? Just too strange why it imports only half of the video.

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Jun 04, 2017 0
LEGEND ,
Aug 10, 2017

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When I am taking the video with both cameras right now I get mp4 files or MTS files. Not sure why 2-3 years ago the videos were imported with mov extension.

Premiere Pro can't change the extension, so the most likely explanation is that the files were converted from their originals.

Have you tried locating the originals?

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Aug 10, 2017 0
New Here ,
Jun 04, 2017

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Another strange thing is when I pause the play I get a different picture from the one I am on which belongs to the other half of the video. It is like the software has all the video but from some reason compress it to half size, show the first half when you play and when you pause show a picture from the second half.

I just found another thing. When I play it the first  time the sound and the video are in sync and it shows half of of the movie. When I play the SAME video again and it doesn't matter if it's in the source window or the timeline it starts messing up the video and the audio. The video jumps forward quick and eventually gets to the end of the but still in half of the time.

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Jun 04, 2017 0
Adobe Community Professional ,
Jun 04, 2017

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Huh ... that is truly ... unique.

Maybe someone else will pop in with an idea, but I'm just ... puzzled.

Neil

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Jun 04, 2017 0
Adobe Community Professional ,
Aug 10, 2017

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Can you upload a clip to test.

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Aug 10, 2017 0
New Here ,
Aug 09, 2017

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HI Amir,

not sure if I can help as I am totally new to premiere, but I have had some similar issues.

what I did was CHecked out each clip settings from the top menu area, when that clip was selected...then I saw frame rate options...I changed those so they reflected my footage and voila, the timebase or duration changed...so I checked my sequence settings and yes they were different...so I realized belatedly of course that I was relying too much on the program to figure all my specs out for me...not wise, and I should have known better...but its been a while.

so now my camera shot in 24F HDV (canon), 1080i

I changed my sequence settings to match (though there is no setting for 24 frames, just 25 in premiere pro (ok I will have to render when I place them in sequence-timeline), and then before I capture I confirm my settings in my new project, and I make sure to select the settings that capture the camera timecode, and not try to detect or overide it (i think those options are in the capture area of preferences (mac) )

I hope that will fix any duration problems and timecode break issues I had...we shall see.

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Aug 09, 2017 0
New Here ,
Dec 02, 2019

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December of 2019 and I am having near the EXACT same issue.  I have a MOV file created from a Nikon D5200 camera and when I import the file into Premier Pro it shows it as 9 min instead of 18 min.  The audio and video are out of sinc.  I even tried in Media Encoder thinking I could convert the file and get a better result and the Media Encoder read the file just as Premier Pro does.... ugh!

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Dec 02, 2019 0
Community Beginner ,
Jan 17, 2020

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I'm having the same problem everyone. Exactly as described by everyone above. I imported a VHSC tape through the capture window in Premiere and it kicked out an .mov file. When I bring that file in it has the described issues: 

- Exactly half the length of the original

- Jumps between frames from different points in the clip

 

And it has the added issues of being the wrong dimensions. The clip was shot in SD 640x480, but Premiere and Media Encoder read it as 720x480. In finder and Quicktime it plays perfectly. The issue is with the Adobe products. And I'm like "Premiere, you MADE this file... Why can't you read it?" 🙂 

 

I was able to try what Ja-Flow suggested. I opened the Modify Clip window and I could change the frame size (which solved that problem) and I started messing with the frame rate and that just got weird. In order to get it to play at the correct speed I had to change it from 29.97 to (exactly half) 14.98, which is just strange. But that did give me a working clip in Premiere.

 

However, I am wanting to just batch export these files through media encoder in a new format, so this gets really hairy for me and just isn't worth sorting out clip by clip. I'll just be exporting these clips through Quicktime. Its not ideal and as automated, but it works.

 

I hope this helps someone. And I hope someone eventually finds a simple fix that solves this issues accross the board.

Blessings all!

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Jan 17, 2020 0
New Here ,
Apr 25, 2020

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I have the same problems and I have managed to solve it by reconverting the videos using a third party app, such as VirtualDUB. I recompress the video using a DivX codec (that is treated well by Premiere) using the highest quality setting and assuring I have keyframes every second or so (keyframe on 24, 25 or 30 frames). This way it's easier for the computer to edit and the quality hit is unnoticeable. But... requires an extra step and some time for conversion, plus it uses more storage. On the plus side, I can separate video from audio if I don't need audio or I can do some processing that is not available in Premiere, such as those provided by some very good (free!) plugins for VirtualDUB for noise reduction, for instance, or for deshaking the video, to name just a few.

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Apr 25, 2020 0
New Here ,
Jul 15, 2020

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Hi. I had this same issue too with some files I'd captured from an old DV tape on a Mac.

Premiere wouldn't recognise the whole length of the file even though Quicktime would play it normally.

I worked out that if I trimmed one frame from the file using the 'Trim' quick action from the contect (right click) menu, it would create a file which worked.

This is a pain to do with a whole bunch of clips though, and i found that if you use the FREE app Handbrake, it will do the same job (you can select fixed frame rate under the video options which i think fixes the problem) and use a batch process to convert multiple files.

Check the on line manual on how to make the batch process work with multiple input files though, becuase it's not intuative. Only takes a moment once you know how, and you can convert a whole folder of clips with a few clicks.

Really though, Adobe should make Media Encoder able to handle this don't you think?

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Jul 15, 2020 0
New Here ,
Sep 21, 2020

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I'm having this problem right now. The video is 2:09 but for some reason, when I import it to Premiere, only the first 9 seconds show up. I've tried importing three times, shutting down the program & restarting, and then importing it to Dropbox and downloading it. (I've been downloading a bunch of footage from Dropbox with no issues.) I'd like to try what worked for you but I can't figure out what you mean by Trim quick action? I can't find a Trim if I right click on the file. I did a search and it seems Trim is under Preferences in Mac? 

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Sep 21, 2020 0
New Here ,
Oct 12, 2020

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It would be really nice to get a reply on this. Im having the same problem. Only shows first 9 seconds.

 

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Oct 12, 2020 0
New Here ,
Oct 13, 2020

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Hi there.

Sorry my original post wasn't very clear. 

If you right click on the file, you should see a 'Quick Actions' about half way down the menu, under this submenu there is a 'Trim' command. (I'm on Catalina)

If you don't see it, you can open the file in Quicktime Player and use Trim command from the edit menu.

It's long winded but worked for me.

Hope that helps.

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Oct 13, 2020 0
New Here ,
Oct 13, 2020

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Have a new version of MediaEncoder now (2020), haven't tried to see if they have fixed this but will report back!

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Oct 13, 2020 0