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Warning, error, frame substitution???

Engaged ,
Apr 12, 2019

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Why did I get this?

warning.jpg

I switched the "video rendering and playback" to Mercury Playback Engine software only, like someone mentioned, and it worked!! YAY

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Error or problem, Hardware or GPU

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Warning, error, frame substitution???

Engaged ,
Apr 12, 2019

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Why did I get this?

warning.jpg

I switched the "video rendering and playback" to Mercury Playback Engine software only, like someone mentioned, and it worked!! YAY

TOPICS
Error or problem, Hardware or GPU

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38.9K

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Apr 12, 2019 7
Adobe Community Professional ,
Apr 12, 2019

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Apr 12, 2019 2
Engaged ,
Apr 14, 2019

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I've never seen this before. I've been editing video, the same kind of video (codecs) for many years and editing in premiere for at least 15 years and have never had this sort of warning or indication that anything like this was wrong. Why are there decode errors in less than five frames? is it something wrong with premiere or my computer? and what does it mean when this error shows repeatedly?

It just happened again. This time I'm editing something new. It started with the program monitor locking up. Instantly then the frame substitution and error messages. Now the program monitor is black (see below). This is a new computer build (i9 9900K, 2080 Ti, 64 Gb RAM, SSD's & m.2 for OS/programs). I was editing along nicely and then about 30 minutes in this happened. I've only had this build about a month and a half. Adobe just started doing this though on my older computer (first gen i7 980x, 24 Gb Ram, GTX 680 if I recall correctly) with an entirely different  project. I moved that project to my new computer and it was still doing it. I just don't recall if the project totally locked up and the warnings were more media related, usually at least. I've done countless things to resolve this from changing video drivers, to reinstalling, etc... some where adobe typekit font issues also, until finally two new projects more later everything finally smoothed out. Now this. seems to be happening again.

Here's what I got again, today in a different project. This time it started with 3 messages regarding frame substitution. Then every time I go back and forth between typing here (typing this) and premiere I'm seeing a long list of "error retrieving frame" (...22 through ...56ish)

Now the screen is black.

Now, granted, I pushed this project a little harder. I've had this project open since last night. I've the computer asleep in between editing. And this project has two 4K and 1 360 video track (just showing it flat though of course). But these factors where not the case at all when this has happened before.

After restarting the program to resume editing I got this:

I'll follow back up.

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Apr 14, 2019 0
Engaged ,
Apr 19, 2019

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Alrighty adobe people, still getting warnings that inhibit my workflow. Does adobe care? If so please help me FIX THIS!

this-time-adding-blur-and-warning-comes-up-every-time-I-move-timeline-indicator.jpg

this is the project and where i started getting the dreaded nightmare warnings. This time I was simply adding a blur (you may be able to tell from the image)

here

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Apr 19, 2019 1
Adobe Community Professional ,
Apr 19, 2019

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Apr 19, 2019 0
Engaged ,
Apr 19, 2019

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what is this? why did you put that? is this a riddle?

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Apr 19, 2019 0
Adobe Community Professional ,
Apr 20, 2019

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No, its a ping to a adobe engineer.

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Apr 20, 2019 2
Engaged ,
Apr 22, 2019

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Still having this "new enhanced feature" causing issues. What does this mean? What can I do to get this resolved so I can simply edit? I'm only trying to use this program I'm paying for!!!!!!!!!!

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Apr 22, 2019 2
New Here ,
Dec 31, 2019

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I just had this problem and have since solved my issue.  All I did was import the two files again and it took care of everything.

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Dec 31, 2019 0
Community Beginner ,
Aug 26, 2020

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Now getting this with Adobe Premiere Pro 2020. Did not happen with 2019. None of the fixes suggested work. Basically, I replace trouble areas with new media/video and pray it works. Not what I need to complete work on deadline.

 

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Aug 26, 2020 1
LEGEND ,
Apr 20, 2019

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Used to be when PP had trouble reading a frame during export, it would substitute a red frame in it's place as a warning that a frame was dropped.

Speaking for myself, I view this new method as akin to putting up a smaller pothole sign, more difficult to spot, but leaving the actual pothole in place.

I think the underlying issue is what needs resolution, not the warning method.

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Apr 20, 2019 0
Engaged ,
Apr 22, 2019

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Please help with answers, saying "I think the underlying issue is what needs resolution, not the warning method." does not help in any way. Of course the underlying issue, not the warning, needs to be resolved. Do you think I'm trying to resolve just the warning and not the issue, really? Are you suggesting I somehow fix the issue without knowing what it is and how? Are you suggesting I don't share the warning to help troubleshoot it? Or are you suggesting I don't come here with these questions? Please, you really don't have to answer these questions. I don't have time for this kind of dialog. I don't think anyone on the planet does really. Life is too short and I'm trying to be creative, not an adobe forum regular. Please only share ways to prevent this from happening so that I may be creative with this so called creative suite that I have been paying for every month. I have lost so many hours by this point that if I was paid my normal hourly wage for those hours I would have a lifetime subscription paid up. If I wasn't so busy I would already be trying Davinci Resolve and hopefully getting as far away from adobe trash as possible by now.

This year has been insane. First on my older build that was fine for like almost ten years until very recently. Then I build a completely new computer with all the latest greatest and still problems like crazy. Adobe has gone down hell like and elephant dropped from the sky. Here the problem is again today, completely different project.

frame-sub.png

frame-sub-warning.png

At first when the error occurred the timeline was inaccessible, then was suddenly accessible but totally locked:

frame-sub-warning-timeline.png

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Apr 22, 2019 1
LEGEND ,
Apr 27, 2019

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Do you think I'm trying to resolve just the warning and not the issue, really?

No.

I think Adobe is.

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Apr 27, 2019 0
LEGEND ,
Apr 27, 2019

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Please only share ways to prevent this from happening

File a bug report below, so that Adobe will be more inclined to fix the actual issue, not just change the warning.

Adobe video & audio apps

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Apr 27, 2019 0
Engaged ,
Apr 27, 2019

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File a bug report below, so that Adobe will be more inclined to fix the actual issue, not just change the warning.

Adobe video & audio apps

Thanks, with all that's in there I don't feel very hopeful they'll do anything. I did it though, I shared it there.

I lost about an hour and a half again today just with chat support. The last 4 times I've tried them it's been pointless. I guess all this money we give them every supports that crap.

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Apr 27, 2019 0
Community Beginner ,
Apr 22, 2019

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Haven‘t read the entire thread, but thought I’d share how I solved my issues with black frames substitutions. In the media browser window, I noticed I wasn't seeing the poster frame thumbnails on some clips. Those same clips worked fine in previous versions of PPro. The problem seems to have been an issue with corrupted, or uninstalled, or unrecognized codecs. I reinstalled “AfterCodecs” pack (purchased from aescripts site), AVID LE codecs, and quicktime codec which seems to have solved the problem. Hope that helps.

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Apr 22, 2019 2
Engaged ,
Apr 22, 2019

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I think I'm about to reinstall windows and all my programs. Maybe that will work like what you did? Do you think it is necessary to purchase AfterCodecs from aescripts? And where did you get the AVID LE and quicktime codecs and how did you install those?

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Apr 22, 2019 0
Community Beginner ,
Apr 22, 2019

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Neofilm, no I didn’t reinstall Windows or anything other than the codecs. You should only reinstall Windows as a very last resort. You may not even need to purchase AfterCodecs. I’d try the Avid and QuickTime codecs first. You may be able to find all the codecs you need for free but I wouldn’t randomly install too many codec packs. The popular K-lite codec packs are known to cause issues with PPro for some people, so I’d stay away from those and a few other like that.

Here are QuickTime codecs

http://avid.force.com/pkb/articles/en_US/Download/Avid-QuickTime-Codecs-LE

Here is a link for the Avid LE codecs

http://avid.force.com/pkb/articles/en_US/download/Avid-Codecs-LE-v2-5

And lastly, here is a link to “AfterCodecs” pack

https://aescripts.com/aftercodecs/

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Apr 22, 2019 0
Engaged ,
Apr 26, 2019

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So, I reinstalled windows, video drivers, everything from scratch and as right as possible. I even paid my friend who works on computers for a living. So, my computer is super solid. I did this because Adobe Tech support said I needed to contact microsoft because in event viewer I had some sort of error with .dll or something. Well, everything is working great, started a new project, and about 30 minutes into editing bam, the insanity starts over again. So, I just downloaded the two Codecs you suggested (although, after downloading them and unzipping them neither says QuickTime, both have the same name "AvidCodecsLESetup" so that's confusing). I just install them and I'm about to try editing again for a bit. I'll be editing a lot over the next few days. So we'll see how this goes:

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Apr 26, 2019 0
Engaged ,
Apr 27, 2019

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Nope, installing those two codecs (that were free) didn't work. I'm losing so much time and paying for it with this adobe stuff enough. I don't think I should start spending more money on a codec yet unless this is absolutely going to fix it. Here's what happened again after shutting the program down, installing those codecs (by downloading, extracting, and then double clicking the application file in each), opened premiere back up, and then editing for about an hour.

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Apr 27, 2019 0
New Here ,
Jul 31, 2019

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Experienced the same issues as OP today, for seemingly no reason and out of the blue. Naturally, we have a deadline tomorrow at 8am, with crew literally onsite (3pmET) shooting last minute details by client request.. Aren't we all made of magic with unlimited credits on our timemachine metrocard??

We Installed the codecs from the top two links Neofilm suggested just now (did not purchase aftercodecs, but would have if the first two links did not correct the issue) restarted Premiere (did not restart PC), and we were back to functional again!

Many thanks for the protip! Neo. We followed your white rabbit.

~Rob

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Jul 31, 2019 0
Engaged ,
Apr 27, 2019

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Still, after all I've done: building a new computer that is top shelf, rolling back drivers, using creator drivers, lettings "adobe tech support" access and look at my computer, reinstalling OS and all programs, installing a couple of codecs, and this latest update last night, after all this I'm still getting interrupted after about an hour of editing.

What does a person do???

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Apr 27, 2019 1
Community Beginner ,
Apr 27, 2019

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I noticed one of the warnings was on a Sony m2ts clip. I’m wondering if other m2ts play fine without getting the error pop-ups. If so, then I‘m not sure what to suggest. Have you tried switching from the accelerated GPU (cuda) to “software only” in the project settings window (assuming you use a cuda enabled GPU) just to see if it makes a difference?

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Apr 27, 2019 1
Engaged ,
Apr 27, 2019

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The warnings happen every project and most of my projects lately have had different assets. So, it isn't a bad project at all and it doesn't seem to be related to the assets. I've been editing Sony m2ts clips for years so I don't know why that would matter. And it doesn't happen right away, I can edit perfectly without any problems for about an hour before it happens. Then when it happens I need to close the project and re-open it to start editing again, so if it was the clip it seems like it would be consistently happening. The last couple of times it happened I could close/reopen the project and edit for about an hour and the second time around adobe wouldn't even open without a fatal error.

It just happened again. It also references a .png file.

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Apr 27, 2019 0
Adobe Community Professional ,
Apr 27, 2019

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Maybe there is an intermittent problem with the media drive’s interface/controller/ or lane of connection to the computer. Can you load the media on to an external drive and test to see if the problem  occurs then?

MtD

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Apr 27, 2019 0
Engaged ,
Apr 27, 2019

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Can I get a stable version of PPRO that's like a year old maybe? Could that help? This is just horrible.

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Apr 27, 2019 0
Engaged ,
Apr 27, 2019

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As for trying software only, wouldn't that defeat the purpose of my having a $1,400 video card?

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Apr 27, 2019 0
Engaged ,
Apr 27, 2019

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Thanks, I may try a different drive. I did notice, like in the last image of events, that "frame substitution recursion..." (whatever that really means) happened with assets from my G drive and my C drive. So, that makes me feel like it doesn't matter where the assets are, the issue's still going to happen...

I'll give it a try, at least that's something I'm not sure I really tried yet...

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Apr 27, 2019 0
Adobe Community Professional ,
Apr 27, 2019

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Maybe you can try Proxies?

I don't see these kind of errors, but I mostly use proxies as they work so well.

(And definitely try your footage on a different / local drive)

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Apr 27, 2019 0
Adobe Community Professional ,
Apr 28, 2019

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If it works when set to Software only it might mean there is an issue with the graphicscard or driver.

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Apr 28, 2019 0
Engaged ,
May 01, 2019

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there's no way my new build (about a $5K computer) needs proxies when my ten year old computer didn't. So, I'm not even trying that.

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May 01, 2019 1
Engaged ,
May 01, 2019

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If it is "media drive’s interface/controller/ or lane of connection to the computer" what can I do to resolve it?

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May 01, 2019 0
Community Beginner ,
Apr 29, 2019

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I switched the "video rendering and playback" to Mercury Playback Engine software only, like someone mentioned, and it worked!! YAY

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Apr 29, 2019 2
Community Beginner ,
Apr 29, 2019

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Great! Glad that worked.

But that may mean you need to re-install new drivers for your graphics card, or possibly roll back drivers to an earlier version.

-Vic

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Apr 29, 2019 0
Engaged ,
May 01, 2019

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wait, were you having the same exact issue and software only fixed it?

So far editing on my m.2 drive (a different drive for project and assets) has not resulted in this problem. However, I haven't edited enough and long enough to thoroughly say. I really don't want to do to much on that drive, don't want to use up my re-writes... But, I suppose I need to keep testing until this is totally resolved. If I don't have the problem on the m.2 I suppose I'll try the SSD where I was having the problem again and try software only. Or I'll try one of my other SSD's. I also want to contact the MOBO manufacturer to see what they think about the possibility of it being " media drive’s interface/controller/ or lane of connection" like meg the dog suggested top consider.

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May 01, 2019 0
New Here ,
Jun 22, 2019

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This doesn't work for me. I changed it, and still get these errors and replaced frames.

I've tried on different computers (Mac Pro, Macbook Pro and iMac Pro), different hard drives (Promise Pegasus and WD SSD), different projects (24fps and 25fps), and different media (h264 files HD and 4K, Prores HQ files HD and UHD, ...)

I use Adobe Premiere CC 13.1.2.

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Jun 22, 2019 2
Engaged ,
Jun 22, 2019

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It doesn't fix it. What is interesting is the scale to frame size feature does indeed cause problems. I had to turn it off because of 2 major problems I was having. But, it still did not resolve my frame substitution nightmare problem.

I think the biggest thing for me was the cache/scratch files getting corrupt. I had to complete remove them manually and through the software and recreate them. And that seemed to help. But I still get a similar error that creeps up from time to time after some time of editing.

If you're trying different computers and drives then you may be making the problem worse because the cache/scratch seems to be sensitive to the location. I was changing computers so that may have been part of the problem for me. It's still something adobe needs to fix because it causes such a huge issue. And it's a very common situation where a project may change locations.

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Jun 22, 2019 0
New Here ,
Jan 19, 2020

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Updated to PP 2020 at the end of 2019 and I just ran into this same issue. I first found a suggestion to switch video rendering and playback to "Mercury Playback Engine software only" and unfortunately that did not work. 

So, I found this suggestion, went over to cloudconvert, converted from .mov to .mp4 with the .264 codec, opened a new sequence, and dropped then converted file on and had no problems! 

 

Thank you for the suggestion

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Jan 19, 2020 0