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Weird issue with frame preview (please help!)

Community Beginner ,
Feb 28, 2021 Feb 28, 2021

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I'm trying to play a pre view with this footage. I've never seen this problem before. What happens is when I go to play it, the frames are mixed up. It goes forward one frame, then backwards a frame then forward to the next frame. It's weird to explain, but here is a video of the issue.

 

When I start scrubbing forward frame by frame, I am not going back at all, I only press the right arrow key.

It isn't a thing with the footage either, I put it into After Effects and it works just fine. It isn't a render problem either, as when i pre-render footage it still shows like this. There are no effects on here, its just raw video. The fps is high, but that isn't the problem either - changing the fps does nothing (except for some weird reason setting the project to 30fps "fixed" it but now its freezing every few seconds 😕  yes i pre-rendered it). 

 

Details of video file:

Type: .mov
FPS: 116.06

Res: 1920 x 1080

TOPICS
Editing , Error or problem , Export , Formats , Freeze or hang , Hardware or GPU , Import , User interface or workspaces

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Advocate ,
Feb 28, 2021 Feb 28, 2021

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Try Preferences > Audio Hardware > Default Input => select "No Input"

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Community Beginner ,
Feb 28, 2021 Feb 28, 2021

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Didn't work 😕 don't see how it'd be related to audio

 

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Advocate ,
Feb 28, 2021 Feb 28, 2021

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2) Clear media cache manually. Close Adobe PP/AME/AE, goto cache location and delete folders:

Media Cache, Media Cache Files, PTX, Peak Files. 

By default cache path is, on Windows: %USERPROFILE%\AppData\Roaming\Adobe\Common
on Mac: Users/(Your user name)/Library/Application Support/Adobe/Common

3) If your footage is VFR(variable framerate), convert it to CFR (constant framerate).

4) Turn off  Hardware accelerated DEcoding in Preferences > Media... Remember to clear media cache each time you change this settings

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