When Starting the Program, Whole Window Goes Blank and Sometimes Not Responding

New Here ,
Jan 16, 2021 Jan 16, 2021

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I just download the program and I don't know if anyone has this problem. I would open the program, my whole screen would be blank (black) before it shows the menu. I create new project and started working. Then all of a sudden, it stop responding. I had to close it out, reopen the project, and starts all over again.

Is it because it still new to Windows 10? Is there another program I have to download for it to stop doing whatever it does? Upgrade?

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Crash, Error or problem, Freeze or hang, Performance

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Adobe Community Professional ,
Jan 16, 2021 Jan 16, 2021

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Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card and check to make sure your system meets the required specs

https://helpx.adobe.com/premiere-pro/system-requirements.html

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Adobe Employee ,
Jan 16, 2021 Jan 16, 2021

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Meriel,

Sorry! Sounds like the GPU issue. Have a NVIDIA GPU? Install the NVIDIA GPU Studio Ready driver. Not the Game Ready one. Download it here. https://www.nvidia.com/en-us/drivers/results/167762/

Thanks,
Kevin

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Adobe Community Professional ,
Jan 16, 2021 Jan 16, 2021

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Kevin's got a solid first suggestion. The game ready drivers have been causing the most amazing array of odd behaviors across the users.


Neil

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