Whenever i mask, premier will freez

New Here ,
May 18, 2021 May 18, 2021

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I have one really big problem with premier.

I often use masks in PP, it always worked, but now, whenever i use masks (opacity or on other effects) PP will Freez, preview of video is all glitche, and so on. Once i overcome it with reseting premier every minute, while masking, but then after rendering, the video was totally useless (all glitchy) audio worked jsut fine.

I reset preference, optimazed settings and perfermonce. Updated Premier to newest version, tried it in new projects with whole new preferences. And Masking alway don't work. Everything else work perfectly fine.

I don't know what to do with it.

 

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Crash, Effects and Titles, Error or problem, Freeze or hang

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correct answers 1 Correct Answer

Adobe Community Professional , May 18, 2021 May 18, 2021
Delete the Media Cache and Media Cache files: https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1 If that doesn't work, try resetting the Workspaces: Reset a workspace Reset the current workspace to return to its original, saved layout of panels. 1. Do one of the following: • Click the Workspace menu icon and select Reset to Saved Layout. • Choose Window > Workspace > Reset to Saved Layout. from he...

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)
https://community.adobe.com/t5/premiere-pro/faq-fix-for-nvidia-gpu-crashes-when-using-a-laptop-on-wi....

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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New Here ,
May 18, 2021 May 18, 2021

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Thank you, new drivers for Radeon GPU helped!

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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You're welcome. icon_biggrin.gif

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