Whenever I use caption it keep crashing.

[ManKuang]

Whenever I use caption in Premiere Pro 14.7,it keep crashing.

[Ann Bens]

Try using captions whithout the icons/emojis.

[Stan Jones]

I agree with Ann.

Also, I would save the email to a text file or copy paste into a text file outside premier before pasting in premier. There many characters that premiere pro simply will not handle.

Stan