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Why do they list phone support and yet have none?

New Here ,
Aug 07, 2020

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Why does Adobe state "real help from real people" and 'phone support' yet their customer support takes us in a loop right back to the same page that does not offer 'real people' nor phone or email support?

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Why do they list phone support and yet have none?

New Here ,
Aug 07, 2020

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Why does Adobe state "real help from real people" and 'phone support' yet their customer support takes us in a loop right back to the same page that does not offer 'real people' nor phone or email support?

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Error or problem

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Aug 07, 2020 0
Adobe Employee ,
Aug 07, 2020

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Sorry for the confusion, billinmanart. What kind of subscription do you have? Is it through a school, enterprise, or company? Or is this an ordinary Creative Cloud subscription? If it's a school or company, that support is not part of your support package. You'd need to contact your IT adminstrator for 1-1 troubleshooting help. Let me know!

Thanks,
Kevin

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New Here ,
Aug 07, 2020

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I'm an ordinary Creative Cloud subscription member. I don't care if I talk on the phone, chat, or email. I'm trying to figure out a fix for the playback stuttering problem. I've read all the newest threads I can find about it and nobody has a workable solution. I've checked all my computer components and they are all in great shape. I didn't have this problem with the early 2019 premiere pro, but I can't get any editing done now because he playback is awful. This happens even with small file size clips. I am also using a brand new 860 EVO SSD. My graphics card is a GTX 1070 and I have tried rolling back to earlier drivers in combination with the earliest Premiere Pro version offered which is 13.1.5. Same problem - not as bad, but still bad. I deleted One Note like some suggested. I deleted all cache files and rebooted everything. So far, not so good. I am an artist and oil painting instructor - I make videos for my MasterOilPainting membership and haven't gotten much done for weeks because I can't figure out how to fix Premiere Pro. If I need to upgrade to some new computer I will do that, but I've read in the forums that even pro users with higher-end machines than mine are having the same issues. So, I don't want to invest thousands into a new computer if that won't solve the problem.

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