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Why doesn't it work with my Graphics Card?

Explorer ,
Sep 02, 2020

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Hey there, 

So, there are around 3 options to choose from and I would like to choose the rendering option from my graphics card, but when I do that, everything just goes black...why is that? What do I have to do? 

GPU.PNG

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Hardware or GPU, Performance

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Why doesn't it work with my Graphics Card?

Explorer ,
Sep 02, 2020

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Hey there, 

So, there are around 3 options to choose from and I would like to choose the rendering option from my graphics card, but when I do that, everything just goes black...why is that? What do I have to do? 

GPU.PNG

TOPICS
Hardware or GPU, Performance

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115

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Sep 02, 2020 0
Adobe Community Professional ,
Sep 02, 2020

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What is your CPU, the GPU, the media you're working with, and what effects?

 

Software Only in the Mercury Acceleration option you show means that the GPU will not be used.

 

CUDA means it will use an Nvidia GPU. OpenCL and Metal are for the AMD GPUs

 

But we'd need more information to help.

 

Neil

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Sep 02, 2020 0
Explorer ,
Sep 02, 2020

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First of all, thank you. 

Second, here are the details: 

- Intel(R) Core(TM) i7 - 9750H CPU @2.60GHz

- NVDIA GeForce GTX 1650

AND

- Intel(R) UHD Graphics 630

- media is an mp4. I film it on my iphone and I have to convert it to mp4 first because somehow it doesn't work when working with .mov

- I don't know what you mean with which effects? 

 

Always when I turn to NVDIA, my preview turns pitch black. How can I solve this and what's the underlying problem? 

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Sep 02, 2020 0
Most Valuable Participant ,
Sep 02, 2020

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>everything just goes black

 

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver https://www.amd.com/en/support
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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Sep 02, 2020 0
Explorer ,
Sep 02, 2020

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What is actually meant by device drivers? 

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Sep 02, 2020 0
Participant ,
Sep 02, 2020

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Your computer's operating system doesn't know how to talk to the hardware inside. There are programs that tell your operating system how to interact with your hardware. These are called device drivers.

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Sep 02, 2020 0
Explorer ,
Sep 15, 2020

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Thank you very much for the explanation 🙂

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Sep 15, 2020 0
Participant ,
Sep 02, 2020

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Are you using both the integrated graphics on your motherboard and the Nvidia GPU?

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Sep 02, 2020 0
Explorer ,
Sep 15, 2020

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Sorry, but again, what do you mean by this? Isn't it possible to only use ONE of them (like the picture above)

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Sep 15, 2020 0
Participant ,
Sep 23, 2020

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You could be using a primary monitor on a GPU and a secondary or third monitor on an integrated. But this is rare. Honestly, I must have been tired when posting this.

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Sep 23, 2020 0