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Why is my script self deleting?

New Here ,
Aug 14, 2017 Aug 14, 2017

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So this is absolutely bizarre. I have used Adobe Story without issue for over two years, but suddenly the script I've been working on has been deleting itself in massive chunks, with the data seemingly going nowhere. When I logged in it showed I had 32 written pages when I had done over 50. Believing this to be a simple error on the loading page, I went and checked, and sure enough about 15 pages were missing. I logged out and back in, but the script then said it only had 15 pages, and when I checked it had deleted over half the script I had just seen. This is beyond frustrating as a lot of work went into those pages, and I don't have a backup. To rule out the obvious I have not shared this project file with anyone, so only I can edit. Does anyone know a way to get this back, or gone through something similar?

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correct answers 1 Correct answer

Aug 31, 2017 Aug 31, 2017

For the information of other people visiting this thread, we're able to recover TheKSchul's scripts from our backend.

Thanks,

Rameez

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Aug 28, 2017 Aug 28, 2017

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Hi TheKSchul,

Sorry to hear about this!

This is not normal.

Can you send a DM to me with your Adobe ID (that you use with Adobe Story) and the name of your script so that I can get it checked in the backend?

Thanks,

Rameez

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Aug 31, 2017 Aug 31, 2017

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For the information of other people visiting this thread, we're able to recover TheKSchul's scripts from our backend.

Thanks,

Rameez

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New Here ,
Aug 31, 2017 Aug 31, 2017

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Thanks for the assistance, Rameez!

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Aug 31, 2017 Aug 31, 2017

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Happy to help

-Rameez

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