Why my Encore CS4 constantly crashes

New Here ,
May 21, 2021 May 21, 2021

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Hello there, I have installed the CS4 Master Collection suite and had no errors in the installation. I have been using some of the applications without problem. However, when I try to work with Encore CS4 it crashes everytime.

I created a new project and imported some JPG images to create a slideshow. I can't get past this point. Everytime I launch Encore and open the project it crashes. I have tried to create new projects and it makes no difference.

I spoke with Adobe Technical Support and they suggested I start Windows with all of the services disabled. Encore still crashes. They then suggested I uninstall and reinstall the entire suite which would take hours.

I am running Windows XP Sp3 with Core2Duo processor and 2 Gb RAM. I have plenty of available hard drive space.

Has anyone had this problem or have suggestions on what may be causing Encore to crash?

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Crash, Editing, Error or problem

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Adobe Community Professional ,
May 21, 2021 May 21, 2021

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The only thing I can think of is to run the program as administrator.

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Adobe Community Professional ,
May 21, 2021 May 21, 2021

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What Ann said.

 

Windows XP Sp3 

 

omg! But it does appear to meet the minimum requirements.

 

My suggestion was going to be running in compatibility mode, but that's only useful for later OS (e.g. Win 10).

 

Try smaller still image sizes (pixel size).

 

Try a different project content. Slideshows can involve different problems than others. Create a new project. Add a menu from the Encore library. Add a video as timeline. Does that crash it?

 

Stan

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Adobe Community Professional ,
May 21, 2021 May 21, 2021

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>suggested I uninstall and reinstall the entire suite

 

Do NOT do that... The CS2-CS3-CS4 activation servers have been removed from service
-https://helpx.adobe.com/creative-suite.html?promoid=19SCDRQK

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