Will not open any video files

[defaulthvizidwx5msd]

I am new to Adobe Premiere Pro. I went through the tutorials. I wanted to start editing my own videos, old home movies that I've reformatted to .mov. I try to open a new project but all of the files are grayed out, on the external drive and the internal drive. No matter what I do I cannot get any of my video files to open. I even tried transcoding one to the .mp4 but it's grayed out too. No idea what to do. I know I'm new and I admit that I am but slightly introduced... but surely this must be a glitch? What do I do?

Moving from Using the Community (which is about the forums) to the correct forum... Mod
To ask in the forum for your program please start at https://community.adobe.com/

[John T Smith]

Some things to do, and more information needed for someone to help...
-PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-ques...
-Troubleshooting https://community.adobe.com/t5/Premiere-Pro/Unofficial-Premiere-Pro-Troubleshooting-Guide/td-p/87892...
-Mac only https://community.adobe.com/t5/Premiere-Pro/FAQ-Basic-Troubleshooting-amp-Maintenance-for-Premiere-P...

Exactly what is INSIDE the video you are editing?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
- post your information IN your message, not as an attachment that someone would have to download

[Warren Heaton]

If you browse to your video files in the Media Browser, are you able to Hover Scrub the video files?

While Premiere Pro has very broad file support, it doesn't support everything.  Have you checked to see if your video file type is supported?

Supported File Formats: Adobe Premiere Pro User Guide