• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Account and Subscription Issues

New Here ,
Jan 30, 2021 Jan 30, 2021

Copy link to clipboard




My name is Andrew Costanzo. I am having some issues with Adobe Rush on my iphone. First off I downloaded the app on my Iphone XS in December 2020. I edited a ton of videos on it. I purchased the subscription $30 a year on that device and account. Under my Itunes account you can see this. <Removed by Moderator> 

The issue is I just bought a new iphone and downloaded the app again hoping to resume my edits via the cloud. I soon realized on my old iphone it has used the adobe account under a very old email of mine:<Removed by Moderator>. I have tried multiple times to re log into this account to access the files. When I try to recover the password I need to log into this old email for a security code. Google will not let me into my old account for some reason because it thinks it's not me. I am trying to get support on this but it seems on the adobe website in order to get help you need to sign into the account… but i can't! I am very frustrated as I have purchased the subscription and I am not able to log into my account or access any of the files. Please help.


  • Andrew Costanzo

<Removed by Moderator>






Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation