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'Add Media' Not Showing Thumbnails

New Here ,
Jun 21, 2021 Jun 21, 2021

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Hi,

 

I am having an issue where I can not see the thumbnail examples for Titles, Transitional Grphics.

If I turn WiFi off, they pop up, turn WiFi on they go again.  Whilst I can... kind of work like this, this isn't how I expect to work.


Is there any known fix to this?

 

OS: Mig Sur v11.4

 

Screen Shot 2021-06-22 at 4.14.23 pm.png

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Desktop version , Error or problem , Performance

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Adobe Employee ,
Jun 22, 2021 Jun 22, 2021

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Hi there!

Really sorry about that. We can get this checked.
• Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185

 

Let us know.

Thanks,

Kartika

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New Here ,
Jun 22, 2021 Jun 22, 2021

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Version 1.5.62 (Build 61)

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Adobe Employee ,
Jun 23, 2021 Jun 23, 2021

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Thanks! A few more questions from our product  team

  • Is this an individual or EDU account?
  • Does signing out and back into CC help?

 

Let us know.

Kartika

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New Here ,
Jun 23, 2021 Jun 23, 2021

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This is for an EDU account.

Sign out and in doesn't seem to help 

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Adobe Employee ,
Jun 24, 2021 Jun 24, 2021

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Is there antivirus software running on the system? If so, can the user try to disable it?

Let us know how it goes.

 

Thanks,

kartika

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New Here ,
Jun 24, 2021 Jun 24, 2021

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No antivirus or firewall installed on the Mac.

I've also tried re-installing the software, and still get the same result.

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Adobe Employee ,
Jun 25, 2021 Jun 25, 2021

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@ZealVD  Sending you a DM

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