'Add Media' Not Showing Thumbnails

[ZealVD]

Hi,

I am having an issue where I can not see the thumbnail examples for Titles, Transitional Grphics.

If I turn WiFi off, they pop up, turn WiFi on they go again.  Whilst I can... kind of work like this, this isn't how I expect to work.

Is there any known fix to this?

OS: Mig Sur v11.4

[Kartika Rawat]

Hi there!

Really sorry about that. We can get this checked.
• Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185

Let us know.

Thanks,

Kartika

[ZealVD]

Version 1.5.62 (Build 61)

[Kartika Rawat]

Thanks! A few more questions from our product  team

• Is this an individual or EDU account?
• Does signing out and back into CC help?

Let us know.

Kartika

[ZealVD]

This is for an EDU account.

Sign out and in doesn't seem to help 

[Kartika Rawat]

Is there antivirus software running on the system? If so, can the user try to disable it?

Let us know how it goes.

Thanks,

kartika

[ZealVD]

No antivirus or firewall installed on the Mac.

I've also tried re-installing the software, and still get the same result.

[petergaraway]

@ZealVD  Sending you a DM