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Adobe Crush constantly after paying for premium

giorbud
New Here ,
Oct 02, 2024 Oct 02, 2024

Hi all, I used adobe before getting premium to make a video on my phone googe pixel 8, it was slow but it was ok. Then i got the premium as i want to handle video 2k/4k, but i started a new project uploading like 20 videos 1080, total of 6 minutes, and it crushes all the time, like if I try to deletw on of them... Please help

TOPICS
Crash , Error or problem , Freeze or hang , Mobile version
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correct answers 1 Pinned Reply

Kevin-Monahan Adobe Employee
Adobe Employee , Oct 02, 2024 Oct 02, 2024

Hi @giorbud,

Thanks for the post. Have you tried updating Rush? A new version was released earlier this month. Let me know if it helps. Sorry for the frustration.

 

Cheers,
Kevin

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Kevin-Monahan Adobe Employee
Adobe Employee ,
Oct 02, 2024 Oct 02, 2024

Hi @giorbud,

Thanks for the post. Have you tried updating Rush? A new version was released earlier this month. Let me know if it helps. Sorry for the frustration.

 

Cheers,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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giorbud
New Here ,
Oct 02, 2024 Oct 02, 2024
In Response To Kevin-Monahan

Hello, i have the version 2.11.0.14, there is no more update to make 

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Kevin-Monahan Adobe Employee
Adobe Employee ,
Oct 03, 2024 Oct 03, 2024
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In Response To giorbud

OK, can you upload a clip to Google Drive or DropBox so I can have the team inspect it? PM me the URL here.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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Resources
Troubleshooting
Find the Premiere Rush Version Number
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Troubleshoot Sync Errors
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Troubleshoot Common Errors
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Premiere Rush Common Questions
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Manage a Premiere Rush subscription
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Contact Adobe Customer Care
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Knowledge Base Articles
Bugs fixed in October 2019 (version 1.2.11) release
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Adobe
Known issues and limitations in Adobe Premiere Rush
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Adobe
User Guide
User Guide
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Adobe
Getting Started
Adobe
Tutorials
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Adobe
Rush Mobile Guided Workflow
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