Adobe Premier Rush is crashing when exporting

Report · Jun 24, 2020

This seems to be a problem for a lot of people over the last year or so. I am trying to export my video from Adobe Permier Rush on my iPhone. It gets about 10% of the way through and then crashes the app. I've tried exporting it at different qualities. Sometimes it says there isn't storage space on my phone but there is. Most of the time it just shuts down. I have exported ebout 20 videos in the last 2 months with only occasional problems that resolve themselves after a pause or a reboot.

I need this video for a work project due in 3 days so this is about to become a big problem. Any help would be appreciated. Obviously I'm not happy paying for an app that won't surrender my work...

Thank you

Report · Jun 30, 2020

Hi Hollyhepburn!

We're sorry for the trouble. Can you share more info with us to determine the issue?

Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
What type of media files are you working with (code/ format, frame rate, frame size)?

You can try a few steps for exporting:

Hard Reset Your iPhone:
• Press and release the Volume Up button quickly.
• Press and release the Volume Down button quickly.
• Press and hold the Side button for a few seconds until you see the Apple logo.
1. Close all apps that are in the backend
2. Set export quality to 1080p 30 fps
3. Turn on "Airplane Mode" and set the phone to "Do Not Disturb."
4. Delicate project > Attempt to export in a new project
5. Disable tracks to identify if there's a specific clip/asset that is causing the issue
6. Sync project to another device and export from there

Let us know if any of these steps work.

Thanks,

Kartika