Adobe premiere Rush app crashes on windows 10

[alexds9620]

Hello,

i have a issue with adobe premiere rush, that crashes on start up on one of our users pc

The app has been updated to the latest version and has already been removed and reinstalled. but the app keeps crashing.

The Graphic and audio drivers have been updated to the last version also.

He works on a windows 10 build 17763 version 1809

here is the crash report :

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="2.7.0" clientVersion="2.7.0" applicationName="Premiere Rush" applicationVersion="1.5" build="536" source="Windows-Client" crashType="n/a">

<time year="2020" month="3" day="13" hour="11" minute="37" second="39" timeoffset="60" timezone="Paris, Madrid"/>

<user guid="692c4fae-e0e0-465b-860b-5fb0e38eabf0"/>

<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="17763" applicationlanguage="en-us" userlanguage="fr-BE" oslanguage="en-US" ram="16058" machine="Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="8664" cpuFreq="1800 MHz"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 620" description="Intel(R) UHD Graphics 620" driverDate="20190925000000.000000-000" driverVersion="26.20.100.7261" videoModeDescription="1366 x 768 x 4294967296 couleurs" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3EA0&#38;SUBSYS_00231E26&#38;REV_02&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>

</gpu>

<crash exception="EXCEPTION_STACK_OVERFLOW" exceptionCode="0xc00000fd" instruction="0x00007FFD6B8A8818">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFD6B8A8818" symbolname="RtlEqualSid"/>

<stackStatement index="1" address="0x00007FFD6B8A86F2" symbolname="RtlEqualSid"/>

<stackStatement index="2" address="0x00007FFD6B84BE6C" symbolname="RtlReAllocateHeap"/>

<stackStatement index="3" address="0x00007FFD6B84B484" symbolname="RtlReAllocateHeap"/>

<stackStatement index="4" address="0x00007FFD6B87DD73" symbolname="RtlDosPathNameToNtPathName_U_WithStatus"/>

<stackStatement index="5" address="0x00007FFD6B87DD19" symbolname="RtlDosPathNameToNtPathName_U_WithStatus"/>

<stackStatement index="6" address="0x00007FFD67C30079" symbolname="GetFileAttributesW"/>

<stackStatement index="7" address="0x00000000009AF82A" symbolname="dvacore::filesupport::CreateShortCut"/>

<stackStatement index="8" address="0x000000000F5E5E91" symbolname="unknown"/>

<stackStatement index="9" EndlessStack="TRUE"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000000004"/>

<register name="RBX" value="0x0000000000054048"/>

<register name="RCX" value="0x00000000000540A8"/>

<register name="RDX" value="0x0000000000054050"/>

<register name="RSI" value="0x0000000000054200"/>

<register name="RDI" value="0x0000000000054050"/>

<register name="RSP" value="0x0000000000053FE0"/>

<register name="RBP" value="0x000000000014F199"/>

<register name="RIP" value="0x00007FFD6B8A8818"/>

<register name="EFL" value="0x0000000000010246"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

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<dumpType>

Mini

</dumpType>

<hbLogSessionDllStatus>

</hbLogSessionDllStatus>

</crash>

</crashreport>

Does anyone have a idea how to solve this issue?

Kind regards,

Alex

[Michel Lauzon LAAB]

RUSH version is 1.5.62 (build 61)

on a Surface Book 3 Model 1900 i7

[Michel Lauzon LAAB]

Windows 10 Home 21H1 as OS

[Max Kloosterman]

Same windows version, same rush version, same problem. Application hangs ... extremely frustrating ... not able to sensibly edit any video at the moment.

[Derek Gruchy]

Since last Thursday (November 4), I have been unable to use Adobe Rush as it seems to "Freeze" or "hang" while rendering my projects. I've tried creating a new project to see if it was project file but the same thing happens.

I believe it happened after updating to Windows 20H2. 

I have updated (already had) to the latest Adobe CC and Rush; I've tried uninstall and reinstall and the same issues persist.

I don't have any error logs or dump files because it doesn't create an error...just stops rendering.

Windows: 20H2 19042.1348

Graphics Card: Intel(R) UHD Graphics 620

Processor: Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz 2.11 GHz

RAM: 16Gb

Adobe Rush: 1.5.62 (Build 62)

[Angela22287384yzv8]

Same here. Huge problems with the stability of Rush, crashes down out of nowhere. Updated to the latest version, didnt change anything on my computer settings, but still no improvement. It was unstable before the update but it was less often. So I continued using the program, but now its a horror working with it. I hope this can be fixed soon. 

Angi