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Hey guys. I really need help to recover my project if possible. While I was exporting a video project my laptop shut down due to low battery and when I restarted it the project I was exporting completely disappeared. I also did not check the sync option and always used save to device option. Can I recover the project???????????????????????????
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[Moving from generic Start/Help forum to the specific Program forum... Mod]
Hi there!
Welcome to the Rush community. Could you try to sign out of Rush and sign in back? If it doesn't work try sign out and back into Creative Cloud account.
Let us know if it helps.
Thank you.
Kartika
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Do we have remedy on this? I've been totally frustrated after working on this video for almost a week then it was gone..
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It doesn't seem like it.
For some reason, my projects were not syncing to the cloud.
I've now made sure that they do sync to the cloud. Since then I've had another blue screen error, but fortunately the project did not "disappear". It's not the work-around we need, but at least some consolation.
Etienne
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I was about to export a project to YouTube. I was typing the description when my MSI laptop went blank for a second or two. Then an update started to install. After the update finished, when I logged back in to Rush, my project had disappeared. I was not syncing to Creative Cloud. My project is nowhere to be found. I tried all the earlier suggestions with no luck. The original video file is still there. At least it was a small project with minimal edits.
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I just tried to duplicate a project and it changed it to a different project and deleted that one. I have an output of the original but now have to rebuild the edit. Several days work gone.
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I was excited to discover this program today. Spent an hour and a half putting together a couple videos for a client and they look/sound great. Now the projects are gone, even though I'm synced with Creative Cloud. All I did was export the videos—no crashes or errors. Came back to the screen later and there's no sign of the projects, and they're not on the Cloud or on my Mac anywhere (already checked the local "Team Projects" folders—just assets in there, no project file). Praying my client doesn't have any changes to make, otherwise I guess I'll be rebuilding the thing in an app that doesn't trash my work.