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Adobe Premiere Rush startet nicht. Im Ladebildschirm bleibt es stehen.

New Here ,
Dec 13, 2023 Dec 13, 2023

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Hallo zusammen,

ich habe ein Problem bei Adobe Premiere Rush. Es startet nicht. Es bleibt im Ladebildschirm bei "ImporterQuickTime.prm" hängen. Mehrfache neuinstallation hat nichts bewirkt. Ich habe einen lokalen User account zum Testen aufgesetzt und da hat es funktioniert. 

Im Logfile ist folgender Fehler zu erkennen: 

"There was an error loading C:\Program Files\Adobe\Adobe Premiere Rush 2.0\Plug-Ins\Common\PlayerMediaCore.prm from the plugin cache 
The registry key will be deleted and the plugin will be loaded from disk. 
Invalid registry entry found so the plugin will be loaded from disk. "

 

Es handelt sich um ein Windows 10 System.

Schonmal vorab vielen Dank für die Hilfe.

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Desktop version , Error or problem , Freeze or hang

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correct answers 1 Pinned Reply

Adobe Employee , Jan 01, 2024 Jan 01, 2024

Hi @defaultc6wjfft7lbx1,

I read your note. I can understand the issue, as I am experiencing a similar issue with Rush, but on macOS. I think it's best to seek out assisted support on this one. Contact them here: https://helpx.adobe.com/contact.html

 

The chat pod is on the lower left. Choose to contact M-F 7AM to 7PM Pacific Standard Time and ask for the "video queue" once you reach a live agent. Send me a message if you cannot contact them or have any trouble. Let us know if they find a solutio

...

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New Here ,
Dec 13, 2023 Dec 13, 2023

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Im regulären User Account funktioniert es jedoch noch immer nicht.

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Adobe Employee ,
Jan 01, 2024 Jan 01, 2024

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Hi @defaultc6wjfft7lbx1,

I read your note. I can understand the issue, as I am experiencing a similar issue with Rush, but on macOS. I think it's best to seek out assisted support on this one. Contact them here: https://helpx.adobe.com/contact.html

 

The chat pod is on the lower left. Choose to contact M-F 7AM to 7PM Pacific Standard Time and ask for the "video queue" once you reach a live agent. Send me a message if you cannot contact them or have any trouble. Let us know if they find a solution for you. I'll be doing the same once I return to the office this week. Sorry for the problem.

 

Take Care,

Kevin

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