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Adobe Premium Rush not Opening on PC - System Error

Community Beginner ,
Jan 22, 2025 Jan 22, 2025

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Hi All

In our office we are having issue opening Adobe Premium Rush on one of our workstation PC's.

 

All other PC's can open Premium Rush.

 

Error message attached.

 

If anyone can assist I'd appreciate it.

 

We have tried reinstalling premium rush on the PC but hasn't resolved the problem.

 

Thanks


Screenshot 2025-01-23 085528.jpg

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correct answers 1 Correct answer

Community Beginner , Jan 24, 2025 Jan 24, 2025

Kevin 

 

As you explained in your messages above.  Reinstalling / repairing the Visual Studio C++ runtime in add / remove programmes windows option. 

 

It's a common problem apparently. 

 

Thanks again. 

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correct answers 1 Pinned Reply

Adobe Employee , Jan 22, 2025 Jan 22, 2025

Try reinstalling the Visual Studio C++ runtime: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170. I heard that can work, @Morriarchi. I hope it helps.

 

Thanks,
Kevin

 

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Adobe Employee ,
Jan 22, 2025 Jan 22, 2025

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Try reinstalling the Visual Studio C++ runtime: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170. I heard that can work, @Morriarchi. I hope it helps.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Community Beginner ,
Jan 22, 2025 Jan 22, 2025

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Hi Kevin 

Thanks for the information. Unfortunately, it didn't fix the problem. 

Are there other options you know of???? 

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Adobe Employee ,
Jan 23, 2025 Jan 23, 2025

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Sorry about that. These errors are a little outside of my expertise. I think it's best for you to contact us here. The chat pod is on the lower-right. Click through to get a live agent. Once they appear, ask for the "video queue." This queue are folks on my team who are trained in the area of digital video and are particularly handy with Windows computers. Please let the community know if my team there can solve this problem for you. I apologize I could not help you here. Take care.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Community Beginner ,
Jan 23, 2025 Jan 23, 2025

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Kevin 

Your team was very helpful. Problem has been solved. 

Appreciate your help. 

Thanks

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Adobe Employee ,
Jan 24, 2025 Jan 24, 2025

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Cool. What was the source of the problem? Others may be able to help themselves in the future with such knowledge.

 

Thanks,

Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Community Beginner ,
Jan 24, 2025 Jan 24, 2025

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Kevin 

 

As you explained in your messages above.  Reinstalling / repairing the Visual Studio C++ runtime in add / remove programmes windows option. 

 

It's a common problem apparently. 

 

Thanks again. 

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Adobe Employee ,
Jan 26, 2025 Jan 26, 2025

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Very cool. I really appreciate the response. Have a great weekend!!

 

Cheers,

Kevin

 

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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