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Adobe rush freeze on loading importerquicktme.prm

Community Beginner ,
Jun 21, 2021 Jun 21, 2021

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I have problem with opening Adobe Rush.

It freezes on loading importerquicktime.prm.

Tried solution on youtube - killing processes, naming dll files .. etc. nothing has worked so far ... any help?

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Freeze or hang

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Community Beginner ,
Jun 21, 2021 Jun 21, 2021

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it works if i create 2nd account. It wont work on my orginal account - its embrassing that this problem occurs and i spent like 2 hours trying to fix it ....

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Community Expert ,
Jun 21, 2021 Jun 21, 2021

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Hi there...

If you're on a PC, try holding down the CTRL + SHIFT keys while Rush is starting up. This will give it a chance to "clear it's throat" 😉 and resync to the project assets. Be sure to give your project plenty of time to fully sync before getting back to editing, just to be on the safe side.

Hope this helps!

Hope this helps!
Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!
Anissa • @anissat

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Community Beginner ,
Jun 22, 2021 Jun 22, 2021

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yeah i can clear the catche but regredless what i choose its still freezes on quicktime and wont open ....

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Adobe Employee ,
Jun 22, 2021 Jun 22, 2021

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Sorry for the trouble. Can you try the following?

  • Have you already tried Run as administrator? 
  • Can you check if permissions are read and write (PC or Mac)?
  • Disable antivirus, if installed.

Let us know how it goes. 

Thanks,

Kartika

 

 

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Community Beginner ,
Jun 23, 2021 Jun 23, 2021

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not working 😞

i installed 1.5 version and it has started ... but after spending 3-5 hours figuring out what to do i won`t pay subscription to use software i can`t update.

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Community Beginner ,
Jun 23, 2021 Jun 23, 2021

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clearly the problem is in the user files because i can install it on other profile without problem....

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